What are the responsibilities and job description for the Operations Associate (Remote) position at iBynd?
Founded in 2019, iBynd (www.ibynd.com) is a growing Insurance Technology company with offices in Englewood Cliffs, NJ and remote employees in New York and Ontario, Canada. The core of our business is built around providing Cyber Insurance and other categories of insurance to small and medium sized business through our proprietary platform that is connected via API to many large insurance carriers. We are an extremely collaborative team that works hard everyday to make sure our platform offers insurance that will protect our customers.
Who we are looking for:
The Operations Associate position is ideal for someone who has a passion for working with a small and growing team where you will have daily access to the decision makers charting the company’s path. This position is perfect for someone who can multitask and work in a few departments and is a quick learner.
Responsibilities:
Work closely with our COO and our team to make sure our customers get the answers they need fast
Work with our team to manage the customer experience
Answer emails and phone calls with existing and potential customers who may have more questions about our products and services
Updating our FAQ database based on customer service experiences
Weekly coordination with our CFO on invoicing/payments and managing the vendor relationships we have
Daily interaction with our senior management team
Required Qualifications:
4 Year College Degree (or the equivalent)
Comfortable working with web based applications for customer service
Preferred (Bonus) Qualifications:
1-2 years experience working in Customer Service
1-2 years experience working for an Insurance company
1-2 years working at a Startup
We offer a competitive compensation plan with salary/bonus and health insurance.
Job Type: Full Time
Salary: $40,000-$50,000
Location: Remote
Salary : $40,000 - $50,000