Customer Success Engineer - App & Runtimes (Core to Modernize)

Introduction

At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that’s passionate about driving innovation and making a difference.

Your Role And Responsibilities

As a Customer Success Engineering, you will design viable client solutions by leveraging current product capabilities and drive adoption and expansion of IBM products to accelerate client value. You will work with clients to remove technical inhibitors to sales opportunities and deliver technical proof points through various technical accelerators. Your primary responsibilities will include:

• Design Client Solutions: Design viable client solutions by leveraging current product capabilities to meet client needs and drive business outcomes.
• Deliver Technical Proof Points: Create and deliver technical proof points through technical accelerators such as demonstrations, POTs, POCs, Workshops, Solution Design, and MVPs to demonstrate the value of IBM products.
• Drive Customer Value: Activate entitlements, conduct use-case workshops, establish measurable business outcomes, and develop a success plan with client sponsors and stakeholders to drive customer value.
• Develop Success Plans: Collaborate with clients to develop a success plan that describes deployment roadmap(s), milestones, and outcomes to ensure successful adoption and expansion of IBM products.
• Establish Trusted Relationships: Deeply understand clients' main challenges and become a trusted guide for their modernization and adoption of IBM's technology portfolio.
  
  

In this role, you will be in Financial Services Market and focused on Application & Runtimes portfolio. As part of Core to Modernize team, you will focus on protecting and growing existing footprint of Application & Runtimes products and help clients drive modernization.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• Technical Solution Design: Deep expertise in designing viable client solutions by leveraging current product capabilities to meet client needs and drive business outcomes.
• Technical Proof Point Development: Experience with creating and delivering technical proof points through technical accelerators such as demonstrations, POTs, POCs, Workshops, Solution Design, and MVPs.
• Product Adoption and Expansion: Deep understanding of driving adoption and expansion of technology products to accelerate client value.
• Client Technical Guidance: Experience in providing technical guidance to clients to remove technical inhibitors to sales opportunities.
• Technology Portfolio Expertise: Deep expertise in a technology portfolio, with the ability to understand clients' main challenges and provide trusted guidance for modernization and adoption.
  
  

Deep expertise in IBM's Application & Runtimes portfolio products. Expertise in WebSphere and Java modernization.

Preferred Technical And Professional Experience

• Technology Portfolio Familiarity: Deep expertise in adjacent technologies within IBM's portfolio, enabling seamless integration and comprehensive solution design.
• Industry Knowledge: Experience with industry-specific challenges and trends, allowing for tailored solutions and trusted guidance.
• Emerging Tech Awareness: Familiarity with emerging technologies and innovations, facilitating forward-thinking solutions and staying ahead of client needs.