What are the responsibilities and job description for the Customer Success Engineer - App Development (US FSM East) position at IBM?
Introduction
Application Development Customer Success Engineers are the technical experts and advisors to clients, IBM sales teams, and/or IBM Business Partners. As a member of the Automation Technical Specialist Sales team, you understand the client's business requirements, technical requirements, and the competitive landscape. You apply your business insights and your deep subject matter expertise, build and maintain client relationships, incorporate software and services into client-valued solutions, and ensure client readiness for the implementation of technical solutions. This is an opportunity to shape the future for both IBM and its clients.
Your Role And Responsibilities
We are seeking an experienced Application Development Customer Success Engineer to join our team and support East US Financial Services customers. You will learn your client's business / technical requirements and the competitive landscape, and apply your technical knowledge and experience to deliver solutions to a variety of app development challenges our customers face.
You will work with sales and technical teammates to help identify, progress, and close opportunities. We are seeking individuals who possess a robust business acumen within the application development domain and are ready to make an impact in selling our strategic set of solutions, including WebSphere Application Server (WAS), WAS Liberty, Cloud Pak for Application (CP4App), JSphere suite, DevOps, IBM Bob, and Engineering Lifecycle Management (ELM). Also, you own the customer adoption journey & ensure clients deploy, use, and get value from those solutions.
Typical activities include leading and delivering client-facing solution workshops, product demonstrations, technical education, and Proof of Concepts. Becoming a trusted advisor and providing a top-notch customer experience is critical. This includes supporting technical escalations, product deployment and answering technical questions throughout the sales process in order to progress and close sales and develop customer relationships.
Responsibilities
Bachelor's Degree
Required Technical And Professional Expertise
Application Development Customer Success Engineers are the technical experts and advisors to clients, IBM sales teams, and/or IBM Business Partners. As a member of the Automation Technical Specialist Sales team, you understand the client's business requirements, technical requirements, and the competitive landscape. You apply your business insights and your deep subject matter expertise, build and maintain client relationships, incorporate software and services into client-valued solutions, and ensure client readiness for the implementation of technical solutions. This is an opportunity to shape the future for both IBM and its clients.
Your Role And Responsibilities
We are seeking an experienced Application Development Customer Success Engineer to join our team and support East US Financial Services customers. You will learn your client's business / technical requirements and the competitive landscape, and apply your technical knowledge and experience to deliver solutions to a variety of app development challenges our customers face.
You will work with sales and technical teammates to help identify, progress, and close opportunities. We are seeking individuals who possess a robust business acumen within the application development domain and are ready to make an impact in selling our strategic set of solutions, including WebSphere Application Server (WAS), WAS Liberty, Cloud Pak for Application (CP4App), JSphere suite, DevOps, IBM Bob, and Engineering Lifecycle Management (ELM). Also, you own the customer adoption journey & ensure clients deploy, use, and get value from those solutions.
Typical activities include leading and delivering client-facing solution workshops, product demonstrations, technical education, and Proof of Concepts. Becoming a trusted advisor and providing a top-notch customer experience is critical. This includes supporting technical escalations, product deployment and answering technical questions throughout the sales process in order to progress and close sales and develop customer relationships.
Responsibilities
- Actively identifies, develops, and progresses Application Development sales opportunities within their assigned territories, segments, and assigned clients.
- Provides strategic direction and leadership to client decision-makers related to IBM proposed Application Development solutions supporting the clients’ business transformation initiatives.
- Acts as a deep technical expert in IBM Application Development solutions and leverage your experience to make presales engagements successful.
- Collaborates with other internal IBM teams and stakeholders to drive unmatched customer satisfaction and client adoption of IBM’s Application Development portfolio.
- Understands IBM’s Automation point of view for enterprise Development solutions, the competitive landscape, market trends, and effectively positions IBM’s unique value proposition.
- Supports customer technical escalations, health checks, best practice sharing, designing solutions, and answers technical questions throughout the sales process in order to identify/progress/close sales and develop customer relationships.
- Develops, nurtures and maintains deep technical account relationships with client stakeholders and leaders.
- Owns our client’s adoption journey & ensures clients deploy, use, and get value from IBM technology.
Bachelor's Degree
Required Technical And Professional Expertise
- Hands-on technical experience with IBM Application Development software or equivalent, including WebSphere Application Server (WAS), WAS Liberty, Cloud Pak for Application (CP4App), JSphere suite, DevOps, IBM Bob, and Engineering Lifecycle Management (ELM).
- Practical experience in a customer-facing technical role, enterprise tech sales, consulting services, or equivalent.
- Skilled in consultative selling, with an understanding of the client's needs and IBM capabilities.
- Ability to identify and envision opportunities.
- Ability to effectively showcase and demonstrate solutions/technologies in a customer-facing scenario.
- In-depth Cloud Platform knowledge in one of the following: Microsoft Azure, Google Cloud Platform/Anthos, Amazon/AWS, IBM Public Cloud
- Applied knowledge of building and operating clusters effectively on a Kubernetes platform (preferably Red Hat OpenShift)