What are the responsibilities and job description for the General Application position at Ibis Healthcare?
Company Overview
Our organization serves various operational and administrative functions essential to delivering quality care and services. Each role is pivotal in ensuring smooth coordination between healthcare providers, patients, and administrative teams, thereby enhancing overall service efficiency and patient satisfaction. The successful candidate will contribute to maintaining accurate records, facilitating communication, and supporting compliance with healthcare regulations and standards, as well as other duties..
Minimum Qualifications:
- High school diploma or equivalent; some positions may warrant a higher degree based on responsibilities.
- Basic knowledge of healthcare terminology and administrative procedures.
- Proficiency in using standard office software and electronic health record (EHR) systems.
- Strong organizational skills and attention to detail.
- Ability to communicate effectively with diverse populations.
Preferred Qualifications:
- Post-secondary education or certification in healthcare administration or a related field.
- Certain positions may require a valid driver's license in the state of Florida and active vehicle insurance.
- Experience working in a healthcare or social assistance environment.
- Familiarity with healthcare compliance standards such as HIPAA.
- Customer service experience, particularly in a healthcare setting.
- Multilingual abilities to support diverse patient communities.
COMPLIANCE RESPONSIBILITIES INCLUDE:
- Adheres to all applicable federal, state, local, and company-maintained standards of compliance, ethics, and policies concerned with the administration and delivery of agency services.
- Meets deadlines, requirements, and expectations as established by the supervisor, agency, and department. Provides oversight, auditing, and reporting.
- Completes administrative functions and data entry timely and accurate.
CUSTOMER SERVICE RESPONSIBILITIES INCLUDE:
- Provides exceptional customer service in all communications and interactions with staff and the general public.
- Maintains confidentiality and remains calm under stress.
- Assists staff with support in all areas of functional responsibility in a courteous, supportive manner.
- Maintains and exhibits servant leadership qualities and exceeds customers’ expectations.
FISCAL RESPONSIBILITIES INCLUDE:
- Effective, efficient use of agency resources, systems, equipment, and processes.
- Continuous focus on cost savings initiatives across the responsibilities and deliverables.
- Effective use of time management to avoid overtime and budgetary issues