What are the responsibilities and job description for the Client Records & Outcomes Coordinator position at IBH Addiction Recovery?
About IBH Addiction Recovery
IBH Addiction Recovery, founded in 1970, is a highly effective nonprofit organization and leading provider of drug and alcohol addiction treatment in Summit County. We provide evidence-based services including Residential Treatment, Day Treatment, Outpatient Programs, Aftercare support, and Recovery Housing, complemented by spiritual guidance and mental health services, all intended to offer people with alcohol and drug addiction the opportunity to restore hope and gain skills for a lifetime of sobriety.
At IBH Addiction Recovery, we build our treatment philosophy around four core values: Dignity, Community, Stewardship (Outcomes), and Spirituality. We are seeking a highly motivated and detail-oriented person to help us meet the individualized needs of people in recovery and uphold those values.
Position Summary
The Client Records & Outcomes Coordinator is a critical role responsible for facilitation of client treatment information within the agency’s electronic health records system and (facilitating the exchange of confidential and sensitive treatment information with outside entities) collecting, analyzing, and reporting client outcomes to ensure program effectiveness, and compliance with grant requirements. This position plays a key part in supporting data-driven decision-making and enhancing the quality of care provided to our clients.
Key Responsibilities
- Client Records Administration: Compile, process, and exchange client treatment records (with outside entities) ensuring accuracy and compliance with legal and regulatory requirements
- Client Survey Administration: Conduct and administer client surveys, primarily using the Government Performance and Results Act (GPRA) tool, SAMHSA Unified Performance Reporting Tools (SUPRT), and other required instruments, in a professional and compassionate manner
- Data Collection and Entry: Accurately collect and enter client data and survey responses into designated electronic health record (EHR) or outcomes tracking systems, ensuring data integrity and timeliness
- Grant and Contract Reporting: Generate and submit regular outcomes reports in accordance with grant and contract requirements, synthesizing data, and highlighting key findings
- Quality Assurance: Perform regular quality checks on data to identify and correct errors, maintaining a high standard of accuracy
- Collaboration: Work collaboratively with program staff to coordinate survey schedules and ensure minimal disruption to client services
- Confidentiality: Adhere to all policies and procedures regarding client confidentiality and data security
Qualifications
Education & Experience:
- Bachelor’s degree in psychology, social work, public health, or related field strongly preferred
- Experience in addiction treatment, behavioral health, or healthcare data collection
- Knowledge of outcome measurement tools, program evaluation, and grant reporting
- Proven ability to meet tight deadlines
- Ability to effectively communicate with outside entities to facilitate the exchange of confidential records
Skills & Competencies:
- Strong analytical and problem-solving skills
- Proficient in Microsoft Office programs, knowledge of Electronic Health Records software, and experience working with data analysis programs
- Self-starter and can work independently
- Excellent written and verbal communication skills
- Ability to collaborate effectively in a multidisciplinary team
- Attention to detail, can multi-task, and commitment to data accuracy
- Understanding of HIPAA, 42 CFR, Part B, and ethical considerations in healthcare data management
- Possess a strong ability to articulate and interpret complex ideas and procedures in a technical context
Why Join Us?
This is a unique opportunity to contribute to a meaningful, data-driven program that directly impacts client recovery and program success. As an Outcomes Coordinator at IBH Addiction Recovery, you’ll work with passionate professionals in a supportive environment that values innovation, collaboration, and professional growth.
Our Perks Include:
- Bring Your Dog to Work Day – because happy pets make happy people
- Pet Insurance – peace of mind for your furry family members
- Health Benefits for You & Your Family – comprehensive coverage active your first week of employment
- Competitive PTO – time to rest, recharge, and enjoy life outside of work
- Paid Holidays – celebrating life’s important moments
- Employee Engagement Events – highlighting and appreciating our amazing staff
- Beautiful Campus – a scenic and inspiring place to spend your workday
- Flexible Schedule – designed to support work-life balance
- Weekends Off – your time to relax and refresh