Service Engineer

At IBA, we're not just building technology - we're shaping the future of Cancer care. Headquartered in Belgium and powered by over 2,200 passionate professionals worldwide, our mission is simple yet profound: Protect, Enhance, and Save lives.

For almost 40 years, we've been at the forefront of innovation, developing cutting-edge equipment and software for diagnostics, Cancer treatment, and industrial applications. As the global leader in Proton Therapy, we've helped treat over 140,000 patients and deployed more than 700 particle accelerators across the globe.

Our expertise spans four dynamic business lines:

• Proton Therapy - delivering next-generation precision treatment
• Radiopharmaceuticals - supporting oncology care with premium services and equipment
• Dosimetry - ensuring safety and quality in medical equipment
• Industrial Accelerators - advancing technology for medical and industrial use

Joining IBA means becoming part of a team that dares to push boundaries. We collaborate with the world's top oncologists, engineers, and scientists to deliver life-changing solutions. If you're driven by purpose and eager to make a real impact, you'll find your place here-where innovation meets meaning.

Ready to give your career a deeper purpose? Join us and help shape the future of healthcare.

• Maintain and deploy the Proton Therapy System (PTS) for various customer needs, which will include but not limited to: Software/Hardware Testing, Troubleshooting, and Experimentation. 

• Troubleshoot PTS equipment including electrical, mechanical, and software problems. 

• Perform maintenance of the PTS including but not limited to routine preventative maintenance, system upgrades, and corrective maintenance as necessary. 

• Perform system inspections and clearly communicate the status of the system to leadership as well as to IBA employees. 

• Provide support to PTS Hardware and Software testing. 

• Support daily clinical operations for the customer clinical staff as defined by the Site Leader in accordance with site policies. 

• Support the PTS in all phases, which will include but not be limited to, unit testing, integration testing, validation testing and other various site related activities as the Site Leader defines them. 

• Perform other related duties as required and assigned. 

• The incumbent must successfully pass the Oral Board examinations within the first 12 months of employment to remain eligible for this role. 

• Mission oriented, driven by what is possible to protect, enhance and save the lives of the patient we serve. 

• Customer service oriented, with a solution-oriented mindset (listen and seeks to understand). 

• Respectful of clinical environments and regulations therein. 

• A team player with strong interpersonal skills and the ability to collegially collaborate across teams. 

• Thoughtful, driven, proactive, and hands-on individual. 

• Objective and Resourceful, especially in high pressure situations. 

• Able to follow rules, regulations, and be able to deliver on strict deadlines. 

IBA offers a comprehensive benefits package that reflects our commitment to employee wellbeing and our values as a B Corp. Our plans are designed to support your financial, health, and personal needs-covering you and your family.

Approximate Salary Range: $71,800 - $97,000

Variable Pay: Profit sharing, time-based compensation, "above & beyond" award, referral rewards

Core Benefits (100% employer-paid):

• Life & AD&D Insurance (1x annual salary)
• Short/Long-Term Disability (80% / 60% of pay)
• Medical, Dental, Vision premium subsidies
• Health Savings Accounts / Health Reimbursement Accounts contributions
• Wellness incentives (up to $500/year)
• 401(k) match (up to 4%)
• 10 weeks full paid Parental Leave
• Paid time off: 7 personal 10 PTO days (first year)
• Tuition reimbursement & development support
• Emergency travel & employee assistance

Optional Benefits: Voluntary Life Insurance, Pre-paid Legal, Flexible Spending Accounts.