Front Desk Agent

Job Overview
We are seeking a dynamic and welcoming Front Desk Agent to be the first point of contact for our guests, ensuring a memorable and seamless experience from check-in to check-out. This energetic role requires a proactive individual who thrives in a hospitality environment, demonstrating exceptional customer service skills, multitasking abilities, and a passion for creating positive guest relations. The ideal candidate will possess strong communication skills, be bilingual or multilingual, and have prior hotel or resort experience. Join our team and play a vital role in delivering outstanding guest services while maintaining the smooth operation of our front desk.

Duties

• Greet guests warmly upon arrival, providing a friendly and professional first impression
• Manage guest check-in and check-out procedures efficiently using hotel management software
• Handle guest inquiries, requests, and complaints with patience and professionalism
• Operate multi-line phone systems, answer calls promptly, and direct them appropriately
• Maintain accurate records of reservations, cancellations, and guest information
• Coordinate with housekeeping and maintenance teams to ensure guest rooms meet quality standards
• Conduct night audits to reconcile daily transactions and ensure financial accuracy
• Assist with guest relations by offering local information, amenities details, and personalized recommendations

Skills

• Proven experience in hospitality management or hotel front desk operations
• Excellent customer service skills with a welcoming demeanor
• Multilingual or bilingual abilities to serve diverse guest populations effectively
• Strong knowledge of hotel management systems and reservation software
• Exceptional phone etiquette and proficiency with multi-line phone systems
• Ability to handle night audit procedures accurately and efficiently
• Knowledge of resort operations and guest services best practices
• Outstanding communication skills to interact confidently with guests and team members

Join us in creating exceptional experiences for our guests! This paid position offers an exciting opportunity to develop your hospitality career while working in a vibrant, guest-focused environment. We value energetic professionals who are eager to deliver top-tier service and foster memorable stays for every visitor.

Pay: $10.00 - $13.00 per hour

Benefits:

• Employee discount

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $10 - $13