Housekeeping/Front Desk Agent

Job Summary
Join our dynamic hospitality team as a Housekeeping/Front Desk Agent, where your energy and enthusiasm will create memorable guest experiences! In this vital role, you will be the first point of contact for our guests, ensuring their stay is comfortable, enjoyable, and seamless. Your multitasking skills and hospitality expertise will help maintain the highest standards of cleanliness, guest service, and operational efficiency. This position offers an exciting opportunity to develop your career in the vibrant hospitality industry while delivering exceptional guest relations in a welcoming resort environment.

Duties

• Greet guests warmly upon arrival and provide check-in/check-out assistance with professionalism and a friendly attitude
• Manage multi-line phone systems, answer inquiries, and handle reservation requests with excellent phone etiquette
• Maintain cleanliness and organization of guest rooms and public areas according to hotel standards
• Assist guests with their needs, including providing information about hotel amenities, local attractions, and services
• Coordinate with housekeeping staff to ensure timely room cleaning and maintenance requests are fulfilled
• Support night audit procedures by reconciling daily transactions and preparing reports for management
• Handle guest complaints or concerns promptly, ensuring guest satisfaction through effective communication and problem-solving skills

Qualifications

• Prior experience in hotel management or hospitality management is preferred but not required; training will be provided for the right candidate
• Bilingual or multilingual abilities are highly desirable to serve a diverse guest base effectively
• Strong customer service skills with a focus on guest relations and hospitality excellence
• Familiarity with front desk operations, including multi-line phone systems and reservation software
• Knowledge of hotel operations, including night audit procedures and guest services protocols
• Excellent communication skills, both verbal and written, with a professional phone etiquette
• Ability to work flexible hours, including nights, weekends, and holidays as needed

This role is an excellent opportunity for motivated individuals passionate about providing outstanding hospitality experiences. We are committed to fostering a positive work environment that values your contributions while supporting your professional growth. All positions are paid roles that ensure fair compensation for your dedication and hard work.

Pay: $12.00 per hour

Work Location: In person

Salary : $12