What are the responsibilities and job description for the Senior Manager, Professional Development position at ians?
Senior Manager, Professional Development
Lead a team of project managers responsible for delivering and scaling IANS’ professional development products. Drive client engagement, product performance, and cross-functional alignment to support revenue growth and participant outcomes.
Requires a minimum of 3 days onsite in Boston Office
$104,000 - $130,000 bonus
Goals and Objectives:
- Manage, coach, and develop project managers to ensure consistent execution and high-quality delivery across programs.
- Set priorities, allocate resources, and serve as the senior escalation point for client, product, and operational issues.
- Foster a culture of accountability, continuous improvement, and data based decision-making.
Regular Responsibilities:
Product Strategy & Growth
- Evaluate product performance and identify opportunities to enhance value, scale delivery, and drive growth.
- Lead product improvement initiatives, partnering with Technology, Product, and BI to inform roadmap decisions and optimize user experience.
- Use data and client insights to shape program evolution and future capabilities.
Client Engagement & Stakeholder Partnership
- Oversee participant onboarding and engagement strategy to ensure clarity of goals and program impact.
- Partner closely with Sales and Account Managers to elevate client experience, support renewals, and strengthen alignment with client needs.
- Gather and synthesize client and participant feedback to inform improvements and future enhancements.
Operational Excellence & Process Innovation
- Oversee operational workflows, ensuring accuracy in reporting, Faculty payments, session logistics, and curriculum delivery.
- Drive process improvements and cross-functional initiatives that enhance scalability and operational efficiency.
- Maintain strong partnerships with BI, Technology, and internal stakeholders to improve systems, workflows, and program reporting.
Business Insight & Cross-Functional Leadership
- Provide strategic insights on product performance, client trends, and operational risks to senior leadership.
- Partner with Sales, Finance, Marketing, and Analytics to support forecasting, pricing, product positioning, and go-to-market planning.
Preferred Qualifications
- 7 years in professional development, L&D, product delivery, or program management, ideally in a professional services environment.
- 3 years leading and developing teams with a strong coaching mindset.
- Strong client communication skills with the ability to manage escalations and influence stakeholders.
- Demonstrated success improving operational processes and scaling program delivery.
- Solid business acumen and comfort with forecasting, pricing, performance reporting, and running profit and loss with understanding of margins.
Salary : $104,000 - $130,000