Senior Systems Administrator

SR Systems Administrator

Location: Portland Maine

Remote

Pay: $100.00

The IT Corporate System Administrator role assists in developing, implementing and maintaining corporate Infrastructure Operations standards, technologies, processes and procedures.   As a key member of the IT Infrastructure Operations team, this role works collaboratively to support and rapidly respond to needs of the business.  This is in addition to business integration initiatives to consolidate disparate systems to improve service and experience levels. This position will assist in the development of the Infrastructure & Operations strategy to guide efforts in conjunction with the overall IT strategy.

The Collaboration Systems Administrator III position will be responsible for maintenance and reliable operation of the Microsoft 365 toolset (Teams, SharePoint, OneDrive, Exchange, Office 365, etc.) and other Collaboration software tools (Zoom, Adobe, Lucid, NinjaOne, etc).  The position also includes leading project improvement efforts for existing tools and implementing new tools to support the organization’s evolving technical needs. The role also provides administration and governance for the Microsoft Power Platform, supports the secure administration and engineering of agentic AI solutions and AI agents, and applies Microsoft 365 eDiscovery knowledge and experience to support legal, compliance, investigation, and information governance requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

·        Responsible for System Administration and process development/improvement of Email Services (Exchange Online) and Office Applications (Office 365), Teams, OneDrive and SharePoint

·        Responsible for administration, governance, security, environment management, and operational support of the Microsoft Power Platform, including Power Apps, Power Automate, Power Pages, Dataverse, and the Power Platform Center of Excellence toolkit

·        Administer and support agentic AI platforms and AI agents, including identity and access, environment controls, connectors, data permissions, lifecycle management, monitoring, security, governance, and solution engineering

·        Administer and support Microsoft Purview eDiscovery capabilities, including case management, preservation, search, collection, review, export, permissions, auditability, and coordination with Legal, Compliance, Privacy, and Security stakeholders

·        Develop enhanced security and reliability of all team owned products including all Microsoft 365 products, Lucid, and Smartsheet

·        Responsible for implementing and administering email security utilizing Proofpoint solutions

·        Provide basic networking and active directory functionality as it relates to existing tools and customer needs

·        Collaborates with cross-functional teams to support and troubleshoot level 2 and level 3 problems

·        Leads and supports project efforts focusing on improvement and enhancement of solutions and implementing new solutions

·        Supports system monitoring environment to ensure a reliable and proactive system environment

·        Account administration for new users and existing users requiring license additions

·        Provide high level training and education for end users on Office 365 and other collaboration tools

·        Manage incidents and requests to meet or exceed identified SLA targets

·        Perform other duties as needed or required

SUPERVISORY RESPONSIBILITIES

§  None; Willing to teach and coach other professionals within the department

QUALIFICATIONS:

Education and/or Experience

§  Associates degree in Information Systems, Computer Science or Computer Technology or, equivalent years of relevant work experience is required

§  A minimum of 5 years of related work experience is commonly required to meet the expectation of the position

Certificates, License & Registrations

§  Microsoft certifications a plus

Competencies (Skills & Abilities)

§  Experience with advanced administration of Microsoft Office 365, including Exchange, SharePoint, OneDrive, Teams, Azure AD and related technologies

§  Experience administering and governing the Microsoft Power Platform, including environment strategy, Dataverse, connectors, data loss prevention policies, tenant settings, capacity, security roles, managed environments, and application lifecycle management