Information Technology Support Specialist

JOB POSTING TITLE

IT Support Specialist

SALARY RANGE: $23.00 - $26.00 per hour

REPORTS TO:  IT Manager

LOCATION

70% Remote; 30% In Office; Required to live within 1 hour of Knoxville, TN

DESCRIPTION

IACMI - The Composites Institute managed by Collaborative Composite Solutions Corporation is a national leader and collaborative partner for advanced composites design, manufacturing, technical innovation, and workforce solutions. We bring together a 180 member community of industry, academia, national laboratories, and government agencies to grow the production capacity of composites, strengthen U.S. manufacturing competitiveness and elevate workforce training and job creation across the U.S. composite industry.

We are seeking a reliable and service-oriented IT Support Specialist to support our team members across both onsite and remote environments. This role is responsible for maintaining day-to-day IT operations, troubleshooting technical issues, and ensuring systems are secure, efficient, and aligned with company policies. 

RESPONSIBILITIES

Endpoint Administration

• Assist the IT Manager with administering, configuring, and maintaining corporate IT systems, endpoints, and user environments across Windows and macOS platforms
• Evaluate, implement, and optimize hardware, software, and endpoint management solutions to improve performance and user experience

Advanced Troubleshooting & Problem Solving

• Diagnose and resolve complex technical issues related to operating systems, applications, identity access, networking and VPN connectivity.
• Analyze system performance trends and proactively recommend improvements or corrective actions
•  Escalate and coordinate vendor relationships and external support resources when necessary

Security, Compliance & Policy Enforcement

•  Enforce IT security standards, controls, and best practices in alignment with company policies
• Assist in identifying and mitigating security risks, vulnerabilities, and audit findings across IT systems
• Participate in incident response, root‑cause analysis, and remediation planning as needed

Project Work & Continuous Improvement

• Contribute to IT projects such as system upgrades, security enhancements, process automation, and tool implementations
• Develop, update, and maintain technical documentation, procedures, and standards
•  Evaluate emerging technologies and recommend solutions that align with organizational needs and growth

User Enablement & Strategic Support

• Assist with technical onboarding and offboarding processes, including access provisioning, device configuration, and system orientation
• Provide technical guidance and training to team members, promoting effective and secure technology use
• Support onsite and remote environments, including occasional offsite support, with a focus on systems reliability rather than routine break/fix tasks

MINIMUM QUALIFICATIONS

• Demonstrated experience in IT support, endpoint management, or similar technical roles
• Associate's degree in a related field preferred
• Strong expertise supporting Windows and macOS operating systems in a business environment
• Working knowledge of MDM/MAM platforms and endpoint security tools
• Solid understanding of networking concepts, including VPNs, Wi‑Fi, and identity/access management
• Proven ability to analyze complex issues, develop solutions, and exercise independent judgment
• Strong written and verbal communication skills, including the ability to document procedures and explain technical concepts to non‑technical audiences
• Ability to prioritize work, manage multiple initiatives, and operate with minimal day‑to‑day supervision
• Valid U.S. driver’s license for traveling to the IACMI office

BENEFITS

·       Comprehensive benefits package, including health, dental, and vision insurance

·       Generous paid time off and flexible work arrangements

·       Professional development opportunities

·       Collaborative and supportive work environment fostering growth and innovation

About IACMI:

The Institute for Advanced Composites Manufacturing Innovation, or IACMI - The Composites Institute, is focused on improving everyday lives through the power of composites and advanced manufacturing. Based in Knoxville, Tennessee, IACMI is a 180-plus member community of industry, academic institutions, and government organizations to enhance competitiveness in U.S. manufacturing with a focus on meeting the needs of the private industry sector. Established in 2015 by the Department of Energy, IACMI is one of 18

Manufacturing USA Institutes working to secure U.S. global leadership in advanced manufacturing by connecting people, ideas, and technology. IACMI’s is also a leader in workforce development, education, and training experiences. We lead the America’s Cutting Edge (ACE) and Metallurgical Engineering and Trades Apprenticeship and Learning (METAL) programs focused on developing a U.S. workforce with machine tools, composite materials manufacturing, and other industrial skills for critical suppliers.