What are the responsibilities and job description for the Information Technology Support Specialist position at Premier Staffing Partners?
IT Support Specialist
Onsite 1st shift W2 40 hours per week
Location: Knoxville, TN
Type: W2 contract through end of 2026 with potential to extend
We’re seeking an energetic and dependable IT Support Specialist to join our on-site support desk and lifecycle refresh project. This role is ideal for someone early in their IT career, a current or recent IT graduate, or anyone with solid technical aptitude who’s ready to learn, grow, and make a real impact.
You’ll support the technology used across company locations, including POS systems, credit card switch software, back-office hardware, and more. You’ll be a key resource for location managers and field employees, helping keep operations running smoothly.
What You’ll Do
• Deliver first-level technical assistance to field users
• Troubleshoot hardware and software issues, including back-office computers and printers
• Review and document processes while monitoring performance metrics
• Stay current with IT support trends and emerging technologies
• Manage and respond to email requests for service
• Maintain strong communication, customer service, and a sense of urgency
• Handle a high-volume call environment with steady, consistent activity
• Participate in occasional special projects
What You Bring
• Bachelor’s degree in IT, computer science, or related field (or equivalent experience)
• Knowledge of computer hardware, software, and networking fundamentals
• Strong work ethic, positive attitude, and high energy
• Excellent communication and interpersonal skills
• Stable work history
• Desire to grow your technical skill set and career
This is a great opportunity for someone motivated, curious, and ready to build a strong foundation in IT support.