Workplace Experience & Technology Lead

Build the Workplace Where Great Work Happens

At IAB, the workplace isn’t just an office — it’s an experience. We’re looking for a Workplace Experience & Technology Lead who takes pride in creating environments that are seamless, reliable, and people-first. This role sits at the intersection of office operations, facilities management, and end-user technology, ensuring our teams have everything they need to do their best work — every day.

If you’re someone who thrives on ownership, loves solving problems before they become problems, and believes that great workplace experiences are built through intention, systems, and care — this role was built for you.

What You’ll Do:

Own the Workplace Experience

You’ll be the go-to leader for our physical workspace, accountable for how it looks, feels, functions, and supports our people.

• Serve as the primary owner of the office environment, proactively identifying and resolving issues before they disrupt work
• Ensure continuous operation of all building systems including HVAC, security, plumbing, fire/life safety, and electrical
• Partner with building management and vendors to maintain a clean, safe, functional, and welcoming office
• Manage office supplies, furniture, inventory, mail, and package logistics
• Support office moves, space planning, desk reconfigurations, and workplace improvements
• Assist with health, safety, and emergency preparedness initiatives

Lead End-User Technology & IT Support

You’ll ensure our employees are set up for success from day one and supported every step of the way.

• Provide first-line, hands-on IT support for laptops, desktops, peripherals, printers, and mobile devices
• Troubleshoot hardware, software, OS, and basic network issues (in-person and remote)
• Own onboarding and off-boarding technology setup, access, and equipment recovery
• Maintain IT asset inventory, documentation, and software licensing
• Manage user access, permissions, and basic system administration
• Support AV and conference room technology
• Escalate complex issues to Operations leadership or managed service providers as needed

Partner Across the Organization

This role is deeply collaborative and highly visible.

• Partner with People Team and Operations on onboarding, employee experience, and workplace initiatives
• Support Events teams with shipping, equipment coordination, and onsite support for NYC-based events
• Track and manage IT and facilities budgets, contracts, and vendors
• Build and maintain clear documentation for office and IT processes

Who You Are:

You’re the kind of person people trust because things just work when you’re involved.

• You bring 5 years of experience across facilities management, workplace operations, IT support, or a blended role
• You’re passionate about creating great work environments and equally energized by preventive maintenance and systems thinking
• You’re a proactive problem-solver who sees risks early and takes initiative
• You’re customer-focused and know how to balance employee needs with operational realities
• You’re experienced with HVAC systems, plumbing, electrical, and building infrastructure
• You’re cost-savvy and comfortable managing budgets, contracts, and vendors
• You’re highly organized, process-driven, and rely on checklists, documentation, and planning
• You communicate clearly and confidently with people at all levels
• You thrive in fast-paced, evolving environments and stay calm under pressure
• You’re proficient in Microsoft Office (Excel, Word, PowerPoint)
• You hold yourself to a high standard of accountability, integrity, and consistency
• You have a bachelor’s degree and at least two years of documented HVAC or electrical journeyman-level experience

Why This Role Stands Out

• Real Ownership: You’re not just supporting the workplace — you own it
• Visible Impact: Your work directly shapes the daily experience of every employee
• Blend of Tech Space: A rare role that combines IT, facilities, and people experience
• Trusted Partner: You’ll be relied on as a steady, solutions-oriented leader across teams
• Room to Build: Opportunity to improve systems, processes, and workplace standards over time

Why You’ll Love Working Here

At IAB, we believe great work starts with great environments.

• You’ll work with smart, collaborative people who value excellence and trust
• You’ll have the autonomy to improve systems and make meaningful changes
• You’ll be part of a mission-driven organization shaping the future of digital advertising
• You’ll operate in a culture that values curiosity, accountability, and collaboration
• You’ll help create a workplace people are proud to be part of — not just show up to

Our Mission: "At IAB, our mission is to empower the media and marketing industries to thrive in the digital economy."

Our Core Values:

bCourageous: We embrace the unknown and navigate uncharted waters with confidence. We’re not afraid to take bold steps, challenge the status quo, and turn obstacles into opportunities. At IAB, courage is our compass.

bCurious: Curiosity fuels our innovation. We’re relentless in our pursuit of knowledge, always asking “why” and “what if.” Curiosity opens doors to new ideas, and at IAB, those doors are always wide open.

bCollaborative: We understand that magic happens when we come together. Collaboration is in our DNA, and we thrive on the diverse perspectives and ideas that our team brings. Together, we create solutions that break boundaries.

bCommitted: Our dedication knows no bounds. We’re committed to our mission and each other, going the extra mile to achieve our goals. Our unwavering commitment is the backbone of our success.

About IAB:

The Interactive Advertising Bureau (IAB) empowers the media and marketing industries to thrive in the digital economy. Its membership comprises more than 700 leading media companies, brands, agencies, and the technology firms responsible for selling, delivering, and optimizing digital ad marketing campaigns. The trade group fields critical research on interactive advertising, while also educating brands, agencies, and the wider business community on the importance of digital marketing. In affiliation with the IAB Tech Lab, IAB develops technical standards and solutions. IAB is committed to professional development and elevating the knowledge, skills, expertise, and collaboration of the workforce across the industry. Through the work of its public policy office in Washington, D.C., the trade association advocates for its members and promotes the value of the interactive advertising industry to legislators and policymakers. Founded in 1996, IAB is headquartered in New York City.

IAB is a proud equal-opportunity employer. We are a drug-free EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation or veteran status.