What are the responsibilities and job description for the Technical Account Manager position at i4DM?
Description
If you have excellent Technical Account Management skills for a Managed Services Provider and are looking to take that experience to another level, including business development, then we have a place for you!
About Our Team
Our core values of People Matter, Building a Legacy, being a Catalysts for Transformation, and a Commitment to Excellence drive all that we do. By joining our team, you’ll become a part of a fun and diverse team of talented and creative consultants who share the goal of using the latest technology to solve business challenges. We provide our clients with a dynamic mix of services and deliver focused solutions like no one else.
We're seeking talented and bright team players who are passionate about technology and want to work in a fast-paced, dynamic, and ego-free culture while applying a creative approach to problem-solving.
About The Role
We are looking for a Technical Account Manager (TAM) to support our existing Managed Services clients and take an active role in growing our Managed Services department. Our TAM will bring a foundation of technical knowledge and understanding to the role to serve as a liaison between our current or prospective clients and our engineers. Our TAM will excel at building professional relationships based on trust. The TAM will understand our current or prospective client’s most complex challenges and take an active role in solutioning. Our TAM will ensure that we consistently deliver excellence.
Responsibilities
Requirements
QUALIFICATIONS
If you have excellent Technical Account Management skills for a Managed Services Provider and are looking to take that experience to another level, including business development, then we have a place for you!
About Our Team
Our core values of People Matter, Building a Legacy, being a Catalysts for Transformation, and a Commitment to Excellence drive all that we do. By joining our team, you’ll become a part of a fun and diverse team of talented and creative consultants who share the goal of using the latest technology to solve business challenges. We provide our clients with a dynamic mix of services and deliver focused solutions like no one else.
We're seeking talented and bright team players who are passionate about technology and want to work in a fast-paced, dynamic, and ego-free culture while applying a creative approach to problem-solving.
About The Role
We are looking for a Technical Account Manager (TAM) to support our existing Managed Services clients and take an active role in growing our Managed Services department. Our TAM will bring a foundation of technical knowledge and understanding to the role to serve as a liaison between our current or prospective clients and our engineers. Our TAM will excel at building professional relationships based on trust. The TAM will understand our current or prospective client’s most complex challenges and take an active role in solutioning. Our TAM will ensure that we consistently deliver excellence.
Responsibilities
- Develop and maintain relationships with clients, understand their business, strive to be a problem solver
- Attend, document monthly and quarterly meetings
- Manage contracts, renewals, client set up in various systems
- Document incoming requests for services, licenses, and hardware; collaborate with engineers to design solution.
- Own the proposal process from creation through delivery to client
- Become a trusted advisor to current clients and seek to add value through new opportunities
- Maintain high client satisfaction
- Prepare reports to demonstrate i4DM value for our clients
- Approve invoices prior to delivery to client
- Collaborate with leadership team to grow Managed Services through Business Development activities
- Gain high level understanding of our technology offerings and be able to speak to them
- Lead discovery calls to determine needs/pain points of potential clients
- Present solutions to current and potential clients with high level of technical understanding
- Update CRM system with updates from business development process
- Stay current on technology trends
- Track all sales activities, opportunities, and outcomes in the CRM system to maintain accurate pipeline visibility
- Meet and exceed defined growth metrics, such as revenue targets, renewal rates, and client expansion goals
- Support marketing and sales initiatives, including case studies, client testimonials, and industry events
- Consistently build and maintain a healthy pipeline of opportunities
- Be a strategic advisor to prospective customers; understand challenges through the customer's lens and provide solutions
- Work with sales engineering and cross functional teams to develop compelling business case analysis and proposal documents
- Collaborate with deployment teams to ensure that deployments are successful
- Weekly collaboration with management team on sales and related initiatives
Requirements
QUALIFICATIONS
- Adequate level of understanding of technology including workstations, networking, and cybersecurity, including a willingness to continue with professional development
- 3 Years of Experience as a Technical Account Manager, preferably within a Managed Services environment
- Proven ability to create professional relationships based on trust and proficient delivery
- Experience with writing proposals for clients
- Experience on the sales/business development team closing new business
- Strong written and verbal communication skills
- Excellent coordination skills with ability to manage and deliver on multiple priorities