What are the responsibilities and job description for the Implementation Specialist position at i3 Verticals?
JOB TITLE: Implementation Specialist – JusticeTech
FLSA STATUS: Exempt
DEPARTMENT: Justice Tech
REPORTS TO: Associate Director of Implementations
SUPERVISORY RESPONSIBILITIES: No
JOB LOCATION: Hybrid/Shreveport, LA
TRAVEL: Up to 40%
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Reviews contracts for understanding and adherence to the scope of work
- Consults with and partners with internal and external stakeholders to understand customer’s business processes
- Confirms environmental requirements and access
- Analyzes current state and future state to ensure features and functionality meets scoped requirements
- Installs databases and software and configures the solution to meet the customer’s needs
- Sets up and conducts solution demonstrations
- Creates test cases and runs tests to find and correct errors, and validate the implementation meets specifications
- Trains and/or assists with client/end-user training
- Provides client support during testing, go-live, and post-go-live
- Resolves issues/bugs
- Migrates solution to production and performs post-production review
- Reviews customer requests for enhancements and engages with the needed departments for scoping and contracting
- Works with Support to transition customer solutions to the maintenance phase
- Adheres to communication standards to ensure clients are informed of status, progress, and risks/issues
- Facilitates internal and external meetings
- Maintains positive relationships with both internal and external partners
- Creates system or implementation process documentation for internal and external stakeholders
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- Bachelor’s degree in computer/software-related field or 2-3 years of software/IT customer service experience
- Excellent communication skills with the ability to build collaborative relationships
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
- Self-starter
- Detail-oriented
- Ability to prioritize work and meet deadlines
PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- Bachelor’s degree in computer/software-related field or 5 years of software/IT customer service experience
- 3 years’ experience in a software, training, and implementation environment
- 1 years' experience with court projects