What are the responsibilities and job description for the Implementation Engineer position at i3 Verticals?
JOB TITLE: Implementation Engineer – JusticeTech
FLSA STATUS: Exempt
DEPARTMENT: Justice Tech
REPORTS TO: Associate Director of Implementations
SUPERVISORY RESPONSIBILITIES: No
JOB LOCATION: Hybrid/Shreveport, LA
TRAVEL: Up to 40%
SUMMARY OF POSITION:
An Implementation Engineer – JusticeTech works closely with customers to understand their requirements and configure our software solutions to meet customer needs. The Implementation Engineer - JusticeTech should have a deep understanding of the products and software process being implemented for our customers and be able to speak to how the solution works and how it relates to the customer’s business processes. The Implementation Engineer – JusticeTech is accountable for the successful implementation and testing of customer solutions and will regularly interact with internal and external stakeholders. The Implementation Engineer – JusticeTech works closely with other Implementation Engineers, Data Engineers, Developers, Product Owners, and the Project Manager to ensure successful delivery of the implementation.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Reviews contracts for understanding and adherence to the scope of work
- Consults with and partners with internal and external stakeholders to understand customer’s business processes
- Confirms environmental requirements and access
- Analyzes current state and future state to ensure features and functionality meets scoped requirements
- Installs databases and software and configures the solution to meet the customer’s needs
- Sets up and conducts solution demonstrations
- Creates test cases and runs tests to find and correct errors, and validate the implementation meets specifications
- Trains and/or assists with client/end-user training
- Provides client support during testing, go-live, and post-go-live
- Resolves issues/bugs
- Migrates solution to production and performs post-production review
- Reviews customer requests for enhancements and engages with the needed departments for scoping and contracting
- Works with Support to transition customer solutions to the maintenance phase
- Adheres to communication standards to ensure clients are informed of status, progress, and risks/issues
- Facilitates internal and external meetings
- Maintains positive relationships with both internal and external partners
- Creates system or implementation process documentation for internal and external stakeholders
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- Bachelor’s degree in computer/software-related field or 2-3 years of software/IT customer service experience
- Excellent communication skills with the ability to build collaborative relationships
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
- Self-starter
- Detail-oriented
- Ability to prioritize work and meet deadlines
PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- Bachelor’s degree in computer/software-related field or 5 years of software/IT customer service experience
- 3 years’ experience in a software, training, and implementation environment
- 1 years' experience with court projects
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.