Implementation Engineer

JOB TITLE:  Implementation Engineer

FLSA STATUS: Exempt

DEPARTMENT: JusticeTech

REPORTS TO: Associate Director of Implementations 

SUPERVISORY RESPONSIBILITIES: No

JOB LOCATION: 

TRAVEL:  Up to 40%

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Reviews contracts for understanding and adherence to the scope of work
• Consults with and partners with internal and external stakeholders to understand client’s business processes
• Report project/workstream statuses/risks to Project Managers
• Sets up and conducts product overview and solution demonstrations
• Analyzes current state and future state to ensure features and functionality meets scoped requirements, including compliance requirements
• Installs databases and software and configures the solution to meet the client’s needs
• Creates test cases and runs tests to find and correct errors, and validate the implementation meets specifications
• Trains and/or assists with client/end-user training
• Provides client support during testing, go live and post go live
• Triage, debugs and resolves defects
• Migrates solution to production and performs post-production review
• Reviews client requests for enhancements and engages with the needed departments for scoping and contracting
• Works with Support to transition client solutions to the maintenance phase
• Adheres to communication standards to ensure clients are informed of status, progress, and risks/issues
• Facilitates internal and external meetings
• Maintains positive relationships with both internal and external partners
• Creates system or implementation process documentation for internal and external stakeholders
• Provides technical guidance and knowledge transfer to technical client and project team members
• Develops and improves project and internal documentation and processes

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• Associate degree in accounting related field or 2 years of software/IT client service experience
• Knowledgeable in MS Excel, SQL, XML, scripting languages, and/or Java
• Excellent communication skills with ability to build collaborative relationships
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills
• Self-starter
• Detail-oriented
• Ability to prioritize work and meet deadlines

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• 2 years’ experience in a software training and implementation environment
• 2 years' experience with financials/accounting
• Hands on experience developing in SQL, XML, scripting languages, Java and/or Groovy