Software Support Analyst I

JOB TITLE: Software Support Analyst I

FLSA STATUS: Non-Exempt

DEPARTMENT: CXIT

SUPERVISORY RESPONSIBILITIES: No

JOB LOCATION: Remote 

TRAVEL: 40 - 50%

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Deliver, install, and set up computer systems, including software installation and network cabling.
• Design and deploy IBM systems, including servers, storage solutions, and related infrastructure.
• Configure and optimize hardware components to meet performance and capacity requirements.
• Collaborate with architects and other stakeholders to ensure alignment with overall IT strategy.
• Perform regular maintenance tasks, updates, and patches on IBM systems to ensure security and reliability.
• Troubleshoot and resolve hardware and software issues promptly, providing technical support to end-users and IT teams.
• Monitor system performance and implement proactive measures to prevent potential problems.
• Work closely with network engineers, database administrators, and other IT professionals to integrate IBM systems seamlessly with the overall infrastructure.
• Collaborate on cross-functional projects to implement new technologies and enhance existing systems.
•  Maintain comprehensive documentation of IBM system configurations, changes, and troubleshooting procedures.Generate regular reports on system performance, issues, and resolutions for management and relevant stakeholders.
• Implement and enforce security measures for IBM systems to protect against unauthorized access and data breaches.
• Ensure compliance with industry standards and regulations related to IBM systems.
•  Stay abreast of the latest IBM technologies, updates, and best practices.
• Provide training and knowledge sharing sessions for IT staff to enhance their understanding and proficiency in managing IBM systems.

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• 1 year of customer service experience
• IT support experience preferred