What are the responsibilities and job description for the Desktop Support Technician position at i3 International Inc.?
Overview
Join our dynamic IT support team as a Desktop Support Technician, where your technical expertise and customer service skills will drive seamless technology experiences across the organization. In this role, you will be the frontline hero for resolving hardware and software issues, maintaining IT infrastructure, and ensuring optimal performance of desktop environments. Your proactive approach and problem-solving abilities will empower users to stay productive and connected in a fast-paced environment. This paid position offers an exciting opportunity to develop your skills while supporting a vibrant corporate community.
Duties
- Provide technical support to end-users by troubleshooting hardware, software, and network issues across various operating systems including Windows, macOS, and Linux.
- Install, configure, and maintain desktop computers, laptops, mobile devices, printers, and peripheral equipment to ensure smooth operation.
- Manage user accounts and permissions using Active Directory and assist with password resets or account lockouts.
- Support computer networking tasks such as LAN (Local Area Network), WAN (Wide Area Network), DNS (Domain Name System), TCP/IP protocols, VPN (Virtual Private Network), firewalls, and network security measures.
- Utilize tools like SCCM (System Center Configuration Manager), ServiceNow, Jira, and BMC Remedy for ticketing, asset management, and incident tracking to streamline support workflows.
- Perform regular system updates, software troubleshooting, and hardware diagnostics to prevent downtime.
- Assist with IT infrastructure tasks including server management using Windows Server environments and basic Linux administration.
- Communicate clearly with users to explain technical issues in an understandable manner while delivering exceptional customer service.
Skills
- Strong technical support skills with experience troubleshooting software issues across multiple operating systems such as Windows, macOS, and Linux.
- Proficiency in computer hardware management including installation, upgrades, repairs, and asset tracking.
- Knowledge of computer networking concepts including LAN/WAN setup, TCP/IP protocols, DNS configuration, VPNs, firewalls, and network security best practices.
- Familiarity with enterprise tools like SCCM for software deployment and updates; ServiceNow or Jira for incident management; BMC Remedy for help desk operations.
- Experience supporting Microsoft Office applications and Microsoft Windows Server environments is highly desirable.
- Ability to analyze problems quickly using strong analysis skills to identify root causes efficiently.
- Excellent communication skills with a customer-focused approach to help desk support.
- Understanding of mobile device management (MDM) for smartphones and tablets; knowledge of operating systems including Windows 10/11 and macOS is essential. Join us in delivering top-tier IT support that keeps our organization running smoothly! Your expertise will make a tangible difference in empowering users through innovative technology solutions while advancing your career in a vibrant environment committed to growth and excellence.
Job Type: Contract
Pay: $24.00 - $29.00 per hour
Experience:
- Desktop support: 1 year (Required)
Ability to Commute:
- Fairburn, GA 30213 (Required)
Work Location: In person
Salary : $24 - $29