Penalty Support Specialist

Job Title: Penalty Support Specialist

Location: Phoenix, AZ (Hybrid – 10% Onsite)

Job Type: W2 Contract (1 Year)

Schedule: Monday–Friday | 8:00 AM – 5:00 PM

Start Date: Tentatively August 17, 2026

Job Summary:

Seeking a Penalty Support Specialist to support the Taxpayer Services Division. This role is responsible for processing taxpayer forms, assisting with Power of Attorney (POA) and Penalty Abatement requests, handling taxpayer inquiries, and performing administrative support functions. The position is primarily hybrid, with approximately 10% onsite work required for mail processing.

Key Responsibilities:

• Process Arizona Forms 285 (Power of Attorney) and 290 (Penalty Abatement) for accuracy and completeness.
• Prepare and process POA and Penalty Abatement forms for entry into the tax accounting system.
• Organize and securely maintain paper documents, emails, and fax records.
• Research and resolve POA and prescreening issues.
• Serve as the first point of contact for taxpayer inquiries related to Forms 285 and 290.
• Provide Tier 1 customer support and assist taxpayers with completing required forms.
• Escalate complex taxpayer inquiries to senior team members.
• Process incoming mail as assigned (onsite).
• Perform general administrative and clerical duties as required.

Required Qualifications:

• High School Diploma or equivalent.
• Strong administrative experience.
• Basic typing, filing, and data entry skills.
• Good written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive information.
• Local Phoenix, AZ candidates only.

Preferred Qualifications:

• Associate's degree or equivalent work experience.
• Experience using 10-key data entry.
• Knowledge of basic office equipment (scanner, copier, printer, fax, etc.).
• Previous customer service or administrative support experience.

Work Environment

• Hybrid position with approximately 10% onsite work for mail processing.
• Standard business hours: Monday–Friday, 8:00 AM – 5:00 PM.
• No travel required.

Candidate Requirements

• Must currently reside in the Phoenix, AZ area.
• Must clearly mention current location on the resume.
• Must be able to start within two weeks of receiving an offer.
• This is a repost; previously submitted candidates will not be considered.