Account Supervisor

The Account Supervisor serves as a key client liaison and team leader within i2Vision’s Client Services department. In this role, you will oversee the day-to-day management of healthcare accounts, guide a team of account executives and representatives, and ensure the seamless execution of clients’ marketing and communications strategies. The Account Supervisor plays a critical role in maintaining strong client relationships while supporting the growth and development of the account team.

Client & Account Management

•       Maintain long-term, profitable client relationships grounded in trust, responsiveness, and strategic value

•       Communicate with clients regularly to ensure satisfaction, address concerns, and identify opportunities for growth

•       Execute and supervise clients’ marketing and communications plans from kickoff through delivery

•       Review and provide feedback on recommendations for advertising and communications campaigns

•       Manage accounts’ financial aspects including budgets, contracts, fees, and billing reconciliation

•       Report on account activities, campaign performance, and key metrics to internal leadership and clients

Team Leadership & Development

•       Lead and mentor a team of Account Executives and Account Representatives

•       Allocate new accounts and project tasks to team members based on workload and expertise

•       Monitor team performance and provide ongoing coaching, feedback, and guidance

•       Support a collaborative, inclusive team environment aligned with i2Vision’s culture and values

Strategy & Execution

•       Provide strategic insight to shape and elevate clients’ promotional programs

•       Oversee the execution, analysis, and optimization of integrated marketing and communications plans

•       Collaborate cross-functionally with creative, medical/regulatory, and project management teams to ensure on-time, on-budget delivery

Required

•       Proven experience as an Account Supervisor or Senior Account Executive within a healthcare, medical communications, or promotional agency

•       Solid account management and client service experience in a biopharma or life sciences setting

•       Demonstrated experience managing projects across complex, multi-channel campaigns

•       Familiarity with budgeting, financial reporting, and scope management

•       Knowledge of online marketing, digital advertising, and communications channels

•       Excellent written and verbal communication skills

•       Strong organizational and prioritization abilities with keen attention to detail

•       Strategic thinking with the ability to contribute meaningfully to client programs

•       Proficiency in MS Office Suite and social media platforms

•       Bachelor’s degree in Marketing, Communications, Life Sciences, or a related field

Preferred

•       Experience supporting promotional healthcare campaigns including branded and unbranded communications

•       Familiarity with medical/regulatory review (MLR) processes

•       Experience managing or mentoring junior account staff