Office Manager- Outpatient Mental Health Center

About Us

We are a small but growing outpatient mental health center serving Baltimore families with therapy, psychiatry, and community-based rehabilitation (PRP) services. Our mission is to provide compassionate, accessible care that empowers individuals and families on their healing journey.

We are seeking a highly organized, experienced Office Manager to oversee daily operations, supervise administrative staff, and ensure our center runs smoothly and compliantly.

Key Responsibilities

• Leadership & Supervision
• Directly supervise the admin assistant and receptionist, and step into these roles as needed.
• Support a team of 5–7 licensed providers and 7 PRP staff.
• Operations & Compliance
• Manage daily non-clinical operations, scheduling, and patient flow.
• Conduct facility safety inspections, oversee vendor relationships, and ensure HIPAA compliance.
• Billing & Insurance
• Perform insurance verification and submit billing for assigned providers.
• Assist with monitoring accounts receivable and denial management.
• Financial & Payroll Support
• Collect and send numbers for payroll.
• Assist with basic financial reports for leadership.
• Provide front desk coverage as receptionist or assist with administrative tasks when staff are absent.

Qualifications

• 5 years experience as an Office Manager (healthcare or behavioral health strongly preferred).
• Prior supervisory experience required.
• Knowledge of insurance verification, billing, and healthcare operations.
• Familiarity with behavioral health regulations (Medicaid, Medicare, HIPAA).
• Strong communication, leadership, and organizational skills.
• Relevant certifications (medical office administration, billing/coding, or leadership training) are a plus.

Benefits

• Medical, dental, vision insurance.
• Retirement plan with employer contribution.
• Paid time off (PTO) and paid holidays.
• Professional development assistance.
• Performance bonuses.
• Opportunity to make an impact in a mission-driven mental health organization.

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• How many years of experience supervising administrative staff (such as receptionists or assistants) before?
• Do you have experience with insurance verification and billing for Medicare, Medicaid, and private insurance?
• Are you willing to receive the Influenza Vaccination annually?

Experience:

• Office management: 7 years (Required)
• Front desk: 6 years (Required)

Work Location: In person

Salary : $55,000 - $75,000