Salesforce Tech Lead with Order mgmt./SFCC/SOX

Title: Salesforce Core Tech Lead

Location: Needham, MA

Duration: Long-term

• We are hiring a Salesforce Core Tech Lead to own the technical direction of our Salesforce Core platform (Service Cloud, OMS, Experience Cloud, and the shared data model underneath them).
• This is a hands-on lead role. You will set the architecture, review and merge every PR that touches Core, own release quality, and lead two mid-level Salesforce engineers' day to day.
• You will work closely with the Commerce Cloud lead, QA, DevOps, and business stakeholders in CX and Operations across NA and EMEA.
  
  
  

Required Skills

• 7 years of Salesforce development with at least 2 years in a lead or architect capacity owning a Salesforce org end to end.
• Deep, hands-on Service Cloud experience: Case routing and Omni-Channel, Service Console, Knowledge, Entitlements and Milestones, CTI or telephony integration, Experience Cloud portals.
• Expert Apex (triggers, async, batch, queueable, governor limits), LWC and Flow. You know when a Flow is the wrong answer and can explain why.
• Strong integration experience: REST and SOAP, Platform Events, Change Data Capture, middleware (MuleSoft or similar), and external system patterns such as ERP, payment providers, and shipping carriers.
• Proven ownership of a Salesforce release pipeline: Git, SFDX / sf CLI, scratch orgs or sandboxes, CI/CD, and test coverage discipline.
• Track record performing code reviews and holding a team to a quality bar.
• Experience leading or mentoring engineers, including giving direct feedback.
• Comfortable working across US and UK time zones with distributed stakeholders.
  
  
  

Mandatory Skills

• Salesforce Order Management (OMS) experience, including order lifecycle, fulfilment orchestration, and payments.
• Salesforce certifications: Platform Developer II, Service Cloud Consultant, Application or System Architect track.
• Experience working alongside a Salesforce Commerce Cloud (SFCC) team and the data flows between B2C Commerce and Core.
• Experience in a SOX-regulated environment: change management, segregation of duties, audit evidence.
• Consumer products, retail, or DTC ecommerce background.
• Exposure to Agentforce or AI-assisted service tooling.
  
  
  

Disclaimer: i-Link Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability.