Porter and Greeter

SUMMARY

The Service Greeter is a high energy job that requires handling multiple tasks and responsibilities. The key to performing successfully in this position is changing your speed to meet the level or urgency and prioritizing tasks. Priority should always go towards taking care of guests.  Service greeter will also need to fill other dealership roles in times of need, such as Service consultant, shuttle driver and receptionist.

ESSENTIAL DUTIES

• Promptly greets service customers in a friendly, courteous, and outgoing manner.
• Confirms appointment time and appointments concerns in a timely and courteous manner.
• Performs vehicle walk around inspections, making recommendations for vehicle based on detailed walk around.  Also checks vehicles for any damage or any other items that may need to be addressed.
• Maintains cleanliness in service lane.
• Stages vehicle for service techs and in designated stalls. 
• Parking and retrieving customer vehicles.
• Shuttles customers as per Service Department procedures.
• Works with customers who need assistance with vehicle functions and technology.
• Ensures that the employee completes and remains current with all mandatory safety compliance, safeguards, and cybersecurity training.

ADDITIONAL DUTIES

• Assist with washing and detailing customer and company vehicles when needed.
• Performs other duties as assigned by the Service Manager or COO.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.

LANGUAGE SKILLS

• Ability to speak, read, and write fluently in English.

MATHEMATICAL SKILLS

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. 
• Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

WORK HOURS:

• Regular operational hours of the Service Department.

CERTIFICATES, LICENSES, REGISTRATIONS

Manufacturer Training

Driving is essential to this position, must have a current and maintain a Valid Driver’s License and clean driver’s abstract

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is not required to climb or balance and stoop, kneel, crouch, or crawl. The employee may lift and/or move up to 35— pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; and fumes or airborne particles. The noise level in the work environment is usually moderate.

Salary : $16 - $20