What are the responsibilities and job description for the Entry-Level IT Support Technician position at i.g. Burton Auto Group?
Position Overview
We are seeking a motivated and customer-focused Entry-Level IT Support Technician to join our dynamic IT team. This role is ideal for someone with a passion for technology, a knack for problem-solving, and a desire to grow within the field. You’ll be the first line of support for end users, helping to ensure smooth operation of workstations, applications, peripherals, and network systems.
Key Responsibilities
Since 1908, i.g. Burton & Company, Inc has provided employment opportunities to thousands of different people on Delmarva. Many have included families with multiple generations becoming a part of our history in the automotive business - fathers, sons, mothers, sisters, brothers, cousins, you name it. For more than 110 years, our success has been based on the success of our employees. This is why we are always looking to hire the best of the best. Our growth and continued history depend on it. If you want a career for a lifetime, we want you.
We are seeking a motivated and customer-focused Entry-Level IT Support Technician to join our dynamic IT team. This role is ideal for someone with a passion for technology, a knack for problem-solving, and a desire to grow within the field. You’ll be the first line of support for end users, helping to ensure smooth operation of workstations, applications, peripherals, and network systems.
Key Responsibilities
- Diagnose and troubleshoot issues related to workstations, applications, peripherals, networks, printers, and phones.
- Monitor and respond to support calls and tickets in a timely and professional manner
- Provide courteous and effective assistance to users of all technical levels
- Install, configure, and maintain Microsoft Windows operating systems
- Support and troubleshoot Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Microsoft Authenticator)
- Follow documentation procedures and maintain accurate records of support activities
- Assist with hardware setup, including lifting and installing equipment (up to 50 lbs.), crawling under desks, and climbing ladders when necessary
- Maintain a positive and proactive attitude in all interactions
- Basic understanding of the OSI model and TCP/IP concepts and protocols
- Strong organizational skills and attention to detail
- Excellent oral and written communication skills
- Ability to read, write, speak, and understand English fluently
- Valid Driver’s License and reliable transportation
- Eagerness to learn and grow in a fast-paced IT environment
- Ability to work independently and as part of a team
- Professional demeanor and commitment to customer service
- Health Insurance
- Dental Insurance
- Vision
- Short Term Disability
- Long Term Disability
- Life Insurance
- Paid Vacation
- 401k
- Paid Holidays
Since 1908, i.g. Burton & Company, Inc has provided employment opportunities to thousands of different people on Delmarva. Many have included families with multiple generations becoming a part of our history in the automotive business - fathers, sons, mothers, sisters, brothers, cousins, you name it. For more than 110 years, our success has been based on the success of our employees. This is why we are always looking to hire the best of the best. Our growth and continued history depend on it. If you want a career for a lifetime, we want you.