Wholesale Sales Operations Coordinator

Company Description

I.AM.GIA is a globally recognized, Australian-born fashion brand that launched in 2017, capturing the world’s attention with its bold and trend-setting designs. Known for blending nostalgic influences with a cutting-edge modern aesthetic, the brand embodies empowerment and fearless self-expression. With its global headquarters in Los Angeles, I.AM.GIA operates as a creative hub for design, marketing, and showrooms, often working with iconic celebrities, influencers, and stylists. The brand continues to shape pop culture with its distinctive persona, viral campaigns, and statement pieces.

About the Role

We’re looking for a Wholesale Sales Operations Coordinator to support the day-to-day operations of our growing wholesale business. This role is critical in ensuring orders, systems, and communication flow seamlessly from purchase order through delivery.

You’ll work cross-functionally with Sales, Production, Logistics, Merchandising, and Finance to keep everything moving — helping us scale efficiently while delivering a strong experience for our retail partners.

If you’re detail-oriented, proactive, and thrive in a fast-paced environment, this is a great opportunity to get hands-on experience across all aspects of wholesale operations.

What You’ll Do

Sales Operations & Account Support

• Maintain accurate customer and order data across systems (NetSuite, NuOrder, DSCO/Rithum, SPS)
• Manage new customer setup including billing, routing, and compliance requirements
• Communicate inventory updates, delivery timelines, and order status to internal teams and partners
• Prepare weekly shipping reports and monthly account summaries
• Support sales with ATS reporting, costing sheets, and pricing updates
• Track style changes, cancellations, and updates across all systems

Order Management & Execution

• Own the full lifecycle of wholesale POs from receipt through shipment
• Allocate inventory and monitor fulfillment to ensure on-time delivery
• Validate EDI transmissions and resolve discrepancies
• Track production timelines, credit status, and potential order risks
• Maintain organized order records and shipping logs
• Support drop ship operations for key partners (Amazon, Nordstrom, etc.)
• Partner with logistics and 3PL teams to resolve delays or compliance issues

Customer Service & Issue Resolution

• Act as a point of contact for wholesale partners on order status and operational questions
• Manage returns, swaps, and exchanges with warehouse and finance teams
• Identify recurring issues and help improve processes
• Ensure timely, accurate communication with all partners

Financial & Operational Support

• Ensure POs, pricing, and terms are accurate for invoicing
• Partner with Finance on credit checks, order holds, and risk management
• Support invoice reconciliation and credit requests
• Align shipment documentation (ASNs, packing lists) for smooth billing

Cross-Functional Collaboration

• Work closely with Sales, Production, Merchandising, Logistics, and Finance
• Communicate product updates and changes across teams
• Support new processes, system improvements, and operational initiatives
• Participate in key product and inventory meetings

What We’re Looking For

• 3 years of experience in wholesale operations, sales ops, or customer service (fashion/apparel preferred)
• Experience with systems like NetSuite, Shopify, NuOrder, DSCO (Rithum), or SPS Commerce
• Strong attention to detail and ability to manage multiple priorities
• Organized, proactive, and solutions-oriented
• Comfortable working in a fast-paced, high-growth environment
• Strong communication skills and follow-through
• Proficiency in Excel / spreadsheets
• Team player who can also work independently

Why This Role

This is a high-impact role at a fast-growing stage of the business. You’ll be directly involved in building and improving the operational foundation of wholesale while working with major retail partners and internal leadership.