Sales Assistant

Job Summary:

The Sales Assistant will assist the sales team with day-to-day duties and assist customers as needed.

FLSA: non-exempt (Hourly)

Supervisory Responsibilities:

• None.
  
  
  

Duties/Responsibilities:

• Welcome customers as they enter and establish immediate rapport by following approved customer service scripts and policies.
• Ask brief qualifying questions to identify customer needs (buy, lease, service, browse).
• Direct customers to the appropriate sales associate, department or waiting area.
• Maintain an organized, clean and professional showroom and reception area.
• Monitor showroom traffic and ensure no customer is left unattended.
• Collect basic customer information and log it in the CRM or lead sheet.
• Offer basic product information and escalate detailed product or pricing questions to sales associate.
• Coordinates test-drive scheduling and notify sales associate when customers are ready.
• Manage phone and front desk inquiries; handle simple appointment confirmations and cancellations.
• Ensure compliance with privacy, safety and brand presentation standards.
• Assist with initial paperwork and ensure sales associate receives completed lead forms.
• Perform light administrative tasks; updating digital displays, replenish brochures, track waiting times.
• Must stay up to date on all company and manufacturer required trainings throughout employment with the company.
• Performs other duties as assigned.
  
  
  

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to learn and retain basic product knowledge.
• Ability to professionally communicate with management and coworkers.
  
  
  

Education and Experience:

• High School diploma required.
  
  
  

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds.