Product Support Solutions Engineer I-II

Job Title

Product Support Solutions Engineer I-II

Job Category

Product Support

Job Description

What starts with YOU, moves the world!

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Product Support Solutions Engineer I-II based at our Greenville, NC Warehouse Product Development Center (WPDC).

What You Will Do

• Analyze product performance trends and conduct root cause analysis of field issues, partnering with engineering, manufacturing, and suppliers to implement product improvements and reduce warranty costs. Level II: Lead complex investigations and determine root cause for escalated issues.
• Support the resolution of critical service issues, including escalation beyond standard processes, and participate in customer visits as needed. Level II: lead customer visits to diagnose and resolve issues.
• Provide guidance and authorization for warranty repairs and field modifications within defined limits, ensuring consistent and timely decision-making.
• Recommend product and process improvements to enhance reliability, performance, and serviceability, supported by technical analysis and reporting on warranty cost and customer impact.
• Contribute to new product development by providing service and field insights, and deliver training to service teams on product updates and process improvements.
• Support product validation efforts by assisting in field test site selection and gathering performance feedback on updated components.
• Develop and release technical service communications (e.g., bulletins, repair procedures) and maintain service standards, including labor time estimates and field improvement programs.
  
  

Who You Are

• Strong analytical thinker with a natural curiosity to understand how things work and why issues occur
• Effective communicator who can explain technical concepts clearly to both technical and non-technical audiences
• Collaborative team player who works well across functions and values input from others
• Customer-focused, with a sense of urgency in resolving issues and improving the overall experience
• Organized and detail-oriented, with the ability to manage multiple priorities and follow through
  
  

What You Will Need

Level I

• Bachelor’s degree in Engineering
• ABET accredited preferred
• 7-10 years of relevant experience in product support, quality, service engineering, or a related field
  
  

Level II

• Bachelor’s degree in Engineering
• ABET accredited preferred
• 10 years of relevant experience in product support, quality, service engineering, or a related field
  
  

Skills, Experience & Abilities

• Strong understanding of mechanical, electrical, and/or hydraulic systems and how they perform in real-world applications
• Experience interpreting engineering drawings, schematics, and technical documentation
• Proven ability to conduct root cause analysis and apply structured problem-solving methodologies (e.g., 5 Whys, Fishbone, FMEA)
• Familiarity with warranty analysis, failure trends, and reliability improvement practices
• Ability to analyze and present data to support decision-making and product improvements
• Working knowledge of safety standards and industry regulations (manufacturing or industrial equipment preferred)
• Clear and effective communication skills, both written and verbal, including the ability to explain technical concepts to diverse audiences
• Ability to work independently while collaborating across cross-functional teams
  
  

Who We Are

Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years. For more information about a career with Hyster-Yale, please visit hyster-yalecareers.com.

What We Offer

Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).





Job Type

Permanent

Time Type

Full time

Work Hours

40

Travel Required

1-10%

Primary Location

HY US Greenville, NC (WPDC)

Address

5200 Martin Luther King Jr Hwy

Zip Code

27834

Field-Based

No

Relocation Assistance Available

No

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.

EOE/Minorities/Females/Veterans/Disabled