Quality Manager

Position: Quality Manager

Location: Richmond

FLSA Classification: Exempt

Hyperion Solutions is a technology driven vertical transportation solution provider headquartered in Memphis, Tennessee, and with offices around the United States. Hyperion Solutions connects trusted and respected brands to create the premier integrated provider of Systems & Components, and Technical Services for the Vertical Transportation industry. As a transforming company, we are continuously looking for positive, energetic, passionate people to join our team.

Hyperion Solutions is currently seeking an experienced Quality Manager to join our EECO team, based out of Richmond, IN reporting to the Operations Manager.

Primary Responsibilities

Quality Management & ISO 9001 Oversight o Serve as the co‑pilot and primary owner of the site’s ISO 9001:2015 Quality Management System, including maintaining documentation, leading process improvements, preparing for audits, and coordinating corrective actions.

• Lead internal and external audit activities—plan audit schedules, conduct process audits, document findings, and drive timely closure of nonconformances.
• Ensure all quality procedures, work instructions, and records remain compliant, current, and effectively implemented across the manufacturing warehouse.
  
  

Incoming Inspection & Dock Audits o Oversee all incoming material inspections, ensuring products meet defined specifications, quality standards, and documentation requirements.

• Perform dock audits to validate supplier shipments, identify nonconformances, and escalate issues promptly to suppliers and internal teams. oDevelop and maintain inspection criteria, sampling plans, and supplier material acceptance standards.
• RMA Management o Own the RMA process for both suppliers and customers—coordinate returns, perform failure analysis or root cause assessments, and ensure clear communication of findings.
• Partner with suppliers to implement corrective actions and prevent recurrence of issues.
• Track and report RMA trends, turnaround time, and cost impacts.
  
  

Quality Analytics & Performance Tracking o Maintain and deliver routine quality reporting, including Pareto charts, defect trends, and process performance metrics.

• Lead QRQC (Quick Response Quality Control) efforts—facilitate rapid containment, drive root cause analysis, assign corrective actions, and verify effectiveness.
• Track plant-wide quality KPIs, including scrap, rework, returns, and audit results, and present findings to leadership.
  
  

Continuous Improvement & Cross Functional Support o Collaborate closely with Operations, Engineering, Supply Chain, and Warehouse teams to drive quality improvements and standardize processes.

• Lead structured problem‑solving activities (5 Why, Fishbone, PDCA, etc.) and support cross-functional improvement initiatives. oTrain and coach employees on quality standards, ISO 9001 requirements, proper documentation practices, and inspection techniques.
• Support the safety committee, serving as a key participant and, where appropriate, leading or owning specific safety initiatives and improvements.
  
  

Documentation, Compliance & Process Control o Ensure accurate, complete, and controlled documentation for all quality records, inspection reports, NCRs, and corrective actions.

• Oversee calibration schedules for inspection and test equipment, ensuring compliance with ISO and internal requirements.
• Maintain strong change control practices to ensure quality requirements are built into new processes, products, and supplier changes.
  
  

Job Requirements:

• 35 years of experience in Quality, Manufacturing, or Process Management.
• 12 years in a leadership or supervisory capacity
• 23 years of handson experience maintaining or leading an ISO 9001 Quality
  
  

Management System

• Experience participating in or leading internal/external audits
• Strong communication skills across production, engineering, supply chain, and leadership.
• High attention to detail and documentation discipline.
• Ability to train and coach employees at all levels.
• Strong problemsolving and decisionmaking skills.
• Ability to lead crossfunctional improvement initiatives.
  
  

Capabilities:Communicates effectively:

• Shares information with the team. Actively listens and involves others. Clearly conveys ideas in a manner that engages others and helps them understand and retain the message.
  
  

Delivers high quality work:

• Makes sure responsibilities central to the role meet all requirements and expectations. Finishes tasks promptly and critically reviews work to ensure quality and accuracy. Considers impact of work to others and takes steps to mitigate. Seeks additional work after finishing tasks.
  
  

Displays technical expertise:

• Keeps technical skills current. Effectively applies specialized knowledge and skills to perform work tasks. Understands and masters the technical skills, knowledge, and tasks associated with the role. Shares technical expertise with others.
  
  

Prioritizes and organizes:

• Allocates time and attention based on what is most important to achieve key goals and objectives. Effectively organizes and balances tasks and prioritizes to keep multiple projects on track.
  
  

Manages resources:

• Has an authentic interpersonal style that engages others and encourages high performance. Uses personal influence to encourage and support.
  
  

Resolves conflict:

• Able to handle confrontation in a professional and constructive manner. Avoids conflict when possible, but does not shy away from addressing issues when necessary. Is a skilled mediator when needed.
  
  

Hyperion is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, services, programs and activities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Benefits

At Hyperion Solutions, Inc. we understand that our employees are our most valuable asset. We offer a competitive salary, generous benefits package, opportunities for advancement and a positive work environment that recognizes initiative and enables personal growth.