What are the responsibilities and job description for the Client Service Associate - Employee Benefits position at Hylant?
The Opportunity:
Enhance the client experience by providing support to the internal team. To develop skills, industry knowledge and relationships by meeting or surpassing the service expectations of clients, prospective clients, agency and company personnel. The ideal candidate should have a reliable transportation method to work hybrid from our Cleveland office.
Are You A Match?
The Client Service Associate is driven by prompt, accurate and thoughtful service to internal team members and clients by consistently responding to inquiries within 24 hours of receipt. No prior experience required; 2 years’ experience preferred but not required, in the employee benefit space, s/he will preferably have, or be willing to obtain an active life and health license.
In This Role You Will Execute On:
- Grow and develop knowledge in insurance as well as Hylant’s servicing tools and processes to obtain Life & Health Insurance License.
- Cross train to support all benefit functions (implementation, advocacy, compliance, marketing, member engagement, health strategies, and data analysis).
- Provide high volume tactical client service support to client service teams as requested. Such as:
- Provide backup to local administrative support as requested.
- Perform other duties and special projects as requested.
In This Role You’ll Need:
- High School Diploma or equivalent required; associates or bachelor’s degree preferred.
- No prior experience required; internship or exposure to a professional work environment preferred.
- Prior experience using Employee Navigator or other HRIS systems preferred, but not required.
- Ability to obtain and maintain Life and Health Insurance License.
- Proficient in Word, Excel, PowerPoint and Outlook
- Ability to organize, plan and prioritize with effective results
- Intermediate to advanced communication skills, including listening, speaking and writing.
- Must be legally authorized to work in the United States
Why Hylant?
A multi-year recipient of Best Places to Work in Insurance, Hylant is a full-service insurance brokerage with over 20 offices in seven states. And since the founding of our family-owned business 90 years ago, we made a promise to strengthen and protect the businesses, employees and communities of our client family by embracing them as our own. We’re more than an insurance brokerage firm and you’re more than a client, employee or neighbor. You’re family. And that’s just the way we treat you.
Hylant is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, marital status, sex, age, color, religion, national origin, Veteran status, disability or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know. Hylant participates in E-Verify.
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