What are the responsibilities and job description for the Associate Client Service Manager - Employee Benefits position at Hylant?
The Opportunity
The Associate Client Service Manager will provide support to clients for an assigned book of business. In this role, the incumbent will collaborate with internal resources as needed to ensure client needs are producing a positive experience and client retention.
This is a hybrid position with opportunity to work in office as well as at home and is preferred to be based out of Orlando, Jacksonville or Indianapolis.
In This Role You Will Execute On
A multi-year recipient of Best Places to Work in Insurance, Hylant is a full-service insurance brokerage with over 20 offices in eight states. And since the founding of our family-owned business over 90 years ago, we made a promise to strengthen and protect the businesses, employees and communities of our client family by embracing them as our own. We’re more than an insurance brokerage firm and you’re more than a client, employee or neighbor. You’re family. And that’s just the way we treat you.
Hylant is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, marital status, sex, age, color, religion, national origin, Veteran status, disability or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know. Hylant participates in E-Verify.
The Associate Client Service Manager will provide support to clients for an assigned book of business. In this role, the incumbent will collaborate with internal resources as needed to ensure client needs are producing a positive experience and client retention.
This is a hybrid position with opportunity to work in office as well as at home and is preferred to be based out of Orlando, Jacksonville or Indianapolis.
In This Role You Will Execute On
- With guidance, serve as the primary service contact to clients for a low to moderately complex assigned book of business. This includes oversight of all client servicing needs, team engagement, responsiveness, deadlines and escalation needs.
- Onboard new clients in collaboration with staff to ensure thorough and accurate information needed to meet agency standards.
- Manage client renewal process ensuring all necessary activities are completed and meet appropriate timing and quality standards.
- Participate in ongoing relationship development with clients, carrier partners, resources and internal teams and stakeholders to strengthen relationships with the Hylant team and promote long term partnerships.
- Support more senior staff on larger or more complex accounts to identify, design, communicate and implement cost effective solutions to cover risk appropriately. This will include, with direction, pre-qualifying, reviewing, identifying, and procuring coverages along with focus on gathering business intelligence and managing or assisting with risk assessment.
- Serve as a back-up at all support levels as needed.
- With guidance, manage Client Engagement Strategy (CES) compliance for assigned clients.
- Maintain and grow insurance knowledge through education opportunities and pursuit of designation(s) as appropriate.
- Perform other duties and special projects as requested.
- Bachelor’s degree business, insurance, risk management, or related field of study. Equivalent combination of education and work experience may be considered.
- Two (2) or more years of insurance client service experience.
- Active Life & Health License or the ability to obtain within 90 days of employment.
- Intermediate Microsoft Office skills (Excel, Word, PowerPoint, and Outlook)
- Background in communications or marketing highly desired.
- Excellent attention to detail, oral and written communication skills
- Ability to work well in a team environment.
A multi-year recipient of Best Places to Work in Insurance, Hylant is a full-service insurance brokerage with over 20 offices in eight states. And since the founding of our family-owned business over 90 years ago, we made a promise to strengthen and protect the businesses, employees and communities of our client family by embracing them as our own. We’re more than an insurance brokerage firm and you’re more than a client, employee or neighbor. You’re family. And that’s just the way we treat you.
Hylant is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, marital status, sex, age, color, religion, national origin, Veteran status, disability or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know. Hylant participates in E-Verify.