Ice Centre Pro Shop

Ice Centre Pro Shop Associate

Position Summary

Under the direction of the Pro Shop Supervisor at the Ice Centre at the Promenade, the Pro Shop Associate supports the daily operations of the Pro Shop. This role is responsible for delivering excellent customer service, assisting with retail sales, maintaining shop operations, and supporting rink-related duties as assigned.

Essential Duties and Responsibilities

• Provide exceptional customer service to all guests

• Assist customers with retail sales and product selection

• Size and fit customers for hockey and figure skating equipment

• Perform basic repairs on hockey and figure skating equipment

• Operate skate sharpening equipment and demonstrate sharpening knowledge

• Maintain strong product knowledge to effectively assist customers

• Ensure cleanliness, organization, and proper product placement within the Pro Shop

• Assist with inventory control, pricing, and order processing

• Support planning and execution of seasonal sales and promotions

• Assist with booking and receiving orders

• Support rink operations outside of the Pro Shop as needed

• Maintain a professional appearance and conduct at all times

Knowledge, Skills, and Abilities

• Minimum age of 18 by the first day of employment

• Ability to lift up to 50 pounds as required

• Strong attention to detail and organizational skills

• Ability to work independently for short periods

• Dependable, punctual, and reliable transportation

• Ability to provide excellent customer service in a fast-paced environment with frequent distractions

• Strong safety awareness and proactive approach to maintaining a safe workplace

• Basic knowledge of hockey and figure skating

• Clear and effective communication skills with guests and team members

• Ability to work collaboratively and courteously within a team

• Demonstrated product knowledge and skate sharpening skills while maintaining high customer service standards

• Ability to remain focused and limit personal phone use during work hours

Working Environment / Physical Requirements

• Shop Hours: Mon-Fri - 4pm-10pm, Sat-Sun - 9am-10pm

• Weekend shifts are split, example:  Open (9am-3pm) or Close (3pm-10pm)

• MUST be available to work flexible schedules including weekends, nights and holidays. 

• Ability to lift up to 50 pound

• Regular interaction with mechanical equipment, including skate sharpening machines

• Ability to perform effectively in a fast-paced environment

Education and Experience

• High school diploma or equivalent required

• Basic knowledge of hockey and figure skating

• Prior customer service experience preferred

• Highly motivated with a strong work ethic and willingness to learn

This job description may be amended from time to time and is established by Hyland Hills Park & Recreation District. The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to outline the basic requirements, duties, and general responsibilities of the position.  This position is "at will", which means the District may terminate the employment relationship at any time and for any or no reason, subject only to the requirements of Federal and State law.  Similarly, the employee may terminate the employment relationship without notice at any time for any or no reason. In addition, all finalists selected for employment with Hyland Hills Parks & Recreation District must undergo a thorough criminal background check. 

Salary : $17