What are the responsibilities and job description for the Associate Merchandising Manager, Tour Operations & Retail Activations position at HYBE AMERICA?
About HYBE America
HYBE America is part of HYBE, a global leader at the intersection of music, entertainment, and technology. We represent some of the world’s most influential artists and continue to expand our creative and cultural impact across the Americas. At HYBE, we believe in the power of music and foster a culture built on Passion, Trust, and Autonomy.
Position Overview
We are looking for a highly organized and proactive Associate Merchandising Manager, Tour Operations & Retail Activations to support tour and offline retail merchandising operations for HYBE artists. This role is hands-on and execution-driven, responsible for end-to-end coordination of product readiness, site operations, sales tracking, and reporting. The ideal candidate has deep experience in physical merchandising operations and thrives in fast-paced environments, bringing precision, ownership, and problem-solving into every project.
Key Responsibilities
Tour & Offline Event Merchandising Execution:
- Own day-to-day execution of merch operations for tours, offline events, and pop-ups.
- Coordinate inventory delivery, setup, on-site sales flow & troubleshooting, and backshipping with internal teams and third-party agencies.
- Ensure product presentation and site operations align with brand and artist guidelines.
Cross-functional Coordination:
- Coordinate with artists’ teams and concert business teams to align merchandise offerings with tour schedules and venue requirements.
- Onboard and supervise third-party agencies and vendors on-site and ensure compliance with training and operational protocols.
- Liaise with production, logistics, and agencies to ensure timelines and deliverables are met.
Sales Tracking & Reporting:
- Track on-site sales and inventory in real time; support post-event reconciliation and invoicing.
- Maintain ERP sales orders and documentation for smooth back-end operations.
- Support sales performance analysis and contribute insights for operational improvements.
Channel Expansion Support:
- Support development and execution of new retail activations and partner-based sales formats.
- Contribute to post-activation recaps and assist in building scalable best practices.
Qualifications
- Bachelor’s degree in business administration, event management, hospitality management, merchandising, or a related field.
- 7 years of experience in event merchandising, tour ops, live event ops, project management, or related roles in the music and entertainment industry.
- Bilingual proficiency in Korean and English is required.
- Proven hands-on experience managing merchandise at live events or tour venues.
- Strong project management skills, with the ability to manage multiple large-scale projects simultaneously in a fast-paced setting.
- Effective communication and problem-solving skills, with the ability to coordinate across teams and resolve issues in real-time.
- Willingness to travel domestically and internationally as required.
Don't match every skill listed? Almost nobody does! Think you're a good fit anyway? Please let us know.
Salary Range
The salary range for this job is $90,000 to $100,000. This is a good faith effort at the time of posting. This range is base salary only and does not include benefits and any other compensatory components of the role.
Why Join Us
At HYBE America, you’ll play a pivotal role in shaping the voice and reputation of one of the most dynamic and innovative companies in global entertainment. You’ll work with some of the world’s most exciting artists and help tell the stories that define culture. We back our passion for music with benefits that take care of you, so you can bring your best to the work that inspires millions.
Benefits
- Medical, dental, and vision insurance
- Company 401(k) match up to 5%
- Flexible paid time off
- FSA
- Life insurance
- Wellhub membership that gives you access to gyms and fitness studios
- Excellent parental leave policies
**HYBE America is an equal opportunity employer, and more than that, actively strives to build and nurture a diverse, inclusive, and equitable team. We celebrate differences and screen for shared values and cultural fit. We are committed to providing employees with a work environment free of discrimination and harassment.**
Salary Range: $90,000-$100,000
Salary : $90,000 - $100,000