What are the responsibilities and job description for the Loss Prevention Officer position at Hyatt?
The Loss Prevention Officer will be instrumental in creating a safe, secure, and welcoming environment for guests and staff. By proactively patrolling the property, responding to incidents, and assisting in emergencies, you will help maintain the integrity of the hotel’s operations and guest experience. Your role ensures that every individual on the premises feels protected and that the property remains compliant with regulations and internal policies.
How You’ll Shape The Experience & Future
Requirements
Successful completion of a background check is required prior to employment.
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
How You’ll Shape The Experience & Future
- Patrol lobbies, corridors, and public rooms, confer with management, interview guests and employees and interrogates persons to detect infringements, investigate disturbances, complaints, thefts, vandalism, etc.
- Patrol public areas to detect fires, unsafe conditions and damaged or inoperative safety equipment.
- Warn or eject troublemakers and cautions careless persons.
- Obtain assistance for accident victims and file accident reports.
- Notify staff of presence of persons with questionable reputations.
- Assist management and enforcement officers in emergency situations.
- May enter and check rooms of guests suspected of leaving without paying bill to confirm suspicions and to seize any remaining personal property.
- Other duties as assigned by Manager.
- Consistently alert to detect disturbances, suspicious behavior, and safety risks across hotel premises.
- Capable of responding swiftly and calmly to emergencies, accidents, or security concerns, securing assistance as needed.
- Strong verbal communication skills to interact professionally with guests, team members, and local authorities.
- Experience in security, loss prevention, or a guest-facing safety role preferred.
- Patrolling lobbies, public areas, and corridors to maintain a visible security presence.
- Investigating disturbances, thefts, or complaints by interviewing involved individuals.
- Responding to fires, unsafe conditions, and accidents.
- Supporting hotel leadership and local authorities during emergency situations.
- Identifying and addressing suspicious behavior or individuals on property.
- Assisting with recovery of property left by guests who may have left without settling their accounts.
- High School Diploma or equivalent required.
- Generous medical, dental, and vision available first of the month following hire date, includes FSA, HSA, and Dependent Care
- Disability Insurance
- Life Insurance
- Employee Assistance Program
- Supplemental benefits
- 401k matching
- Employee discount program
- Vacation and Sick Time
Requirements
Successful completion of a background check is required prior to employment.
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
Salary : $20