What are the responsibilities and job description for the Lobby Experience Host position at Hyatt?
Organization- KPMG Lakehouse
Summary
Join our team of elite hospitality professionals at the state of the art, KPMG Lakehouse in Lake Nona. KPMG Lakehouse boasts 800 single king bed sleeping rooms, over 100,000 sq/ft of multi-purpose meeting space, along with 4 unique food and beverage venues including a 500 seat three meal venue that features 8 diverse culinary experiences.
The Lobby Experience Host will provide a genuine welcome experience to participants as they arrive at the facility. Lobby Experience Hosts will be responsible for checking participants into their guest room, maintaining a comprehensive understanding of the facility to clearly answer participant inquiries and working closely with the facility housekeeping team to ensure a seamless participant guestroom experience. In addition to managing the entire lobby experience, Lobby Experience Hosts will also be responsible for quickly and efficiently cataloging and delivering participant luggage to their guestroom upon arrival, and from the guest room during departure. The ideal candidate for this position will possess refined communication skills, both verbal and written, and will work tirelessly to provide an unforgettable participant experience during all phases of their stay on property.
Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. We are proud to offer the following benefits to our amazing colleagues:
Qualifications
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Summary
Join our team of elite hospitality professionals at the state of the art, KPMG Lakehouse in Lake Nona. KPMG Lakehouse boasts 800 single king bed sleeping rooms, over 100,000 sq/ft of multi-purpose meeting space, along with 4 unique food and beverage venues including a 500 seat three meal venue that features 8 diverse culinary experiences.
The Lobby Experience Host will provide a genuine welcome experience to participants as they arrive at the facility. Lobby Experience Hosts will be responsible for checking participants into their guest room, maintaining a comprehensive understanding of the facility to clearly answer participant inquiries and working closely with the facility housekeeping team to ensure a seamless participant guestroom experience. In addition to managing the entire lobby experience, Lobby Experience Hosts will also be responsible for quickly and efficiently cataloging and delivering participant luggage to their guestroom upon arrival, and from the guest room during departure. The ideal candidate for this position will possess refined communication skills, both verbal and written, and will work tirelessly to provide an unforgettable participant experience during all phases of their stay on property.
Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. We are proud to offer the following benefits to our amazing colleagues:
- Industry leading health, dental, vision and life insurance plans
- Generous paid time off policy for all full-time colleagues
- Competitive 401K retirement savings company match after one year of service
- 12 complimentary room nights annually at Hyatt properties across the world
Qualifications
- Previous luxury full service front office or guest service experience in a similar setting is preferred
- Refined oral and written communication skills with the ability to communicate effectively with colleagues, participants and business partners
- The ideal candidate of this position will possess the ability to adapt to various situations as they arise and display empathy in all interactions with both colleagues and participants
- Candidates must be energetic and thrive to connect with others in delivering unparalleled service
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.