What are the responsibilities and job description for the Housekeeping Supervisor position at Hyatt?
The Housekeeping Supervisor oversees and coordinates daily cleaning operations, ensuring all guest rooms and public areas meet the hotel’s cleanliness and quality standards. This role directly impacts guest satisfaction, operational efficiency, and the overall presentation of the property.
How You’ll Shape The Experience & Future
Requirements
Successful completion of a background check is required prior to employment.
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
How You’ll Shape The Experience & Future
- Assign work to Room Attendants and train staff in housekeeping duties; may assist with cleaning tasks as needed.
- Maintain accurate room occupancy records and communicate status to relevant departments.
- Address and resolve guest complaints related to housekeeping services or equipment.
- Prepare requisitions for room supplies, furniture renovation, or replacements.
- Inspect carpets, drapes, and furniture for stains, damage, or wear and report findings.
- Check and manage linen and supply inventories to ensure adequate stock.
- Aid in budget control by supervising employees’ use of linen, supplies, and equipment.
- Record inspection results and notify cleaning staff of any deficiencies.
- Ensure adherence to key control policies and procedures.
- Greet guests warmly and professionally to support a positive guest experience.
- Perform other duties as assigned by leadership.
- Other duties as assigned.
- Strong leadership and team management skills.
- Attention to detail and commitment to cleanliness standards.
- Excellent organizational and time-management abilities.
- Ability to resolve issues efficiently and professionally.
- Strong communication skills to coordinate across departments and with guests.
- Minimum of 2–3 years of housekeeping experience in a commercial environment.
- Experience supervising or training housekeeping staff.
- Familiarity with inventory management, room inspections, and guest service protocols.
- High School Diploma or equivalent preferred.
- Additional training or certification in hospitality or housekeeping operations is a plus.
- Generous medical, dental, and vision available first of the month following hire date, includes FSA, HSA, and Dependent Care
- Disability Insurance
- Life Insurance
- Employee Assistance Program
- Supplemental benefits
- 401k matching
- Employee discount program
- Vacation and Sick Time
- Daily Pay
Requirements
Successful completion of a background check is required prior to employment.
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
Salary : $20