What are the responsibilities and job description for the General Manager position at Hyatt?
Lead our amazing Hyatt Centric Team! The Hyatt Centric Old Town Alexandria currently seeks an experienced General Manager. .
The General Manager (GM) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel, by accomplishing performance objectives focused on business revenues, guest and associate satisfaction, and effectiveness and efficiencies.
Work directly with the hotel's Management Team to manage all activities of the property including employees, maintenance, sales, and profit/loss controls.
Role includes goal setting, recruiting, developing, and retaining of associates, labor expense control, control of general expenses and resolving guest related issues in accordance with the company goals.
The GM will coordinate, direct and manage the hotel operation to achieve maximum profitability, ensure guest satisfaction, protect the financial assets of the business and maintain the building.
The GM will direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, associate satisfaction, sales/marketing, property appearance, and profit/financial control).
The GM will oversee HR matters including interviewing, hiring, training, assigning work, coaching/counseling and performance management.
Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establishes and maintains preventative maintenance programs to protect the physical assets of the hotel.
The ideal candidate for this position
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
The General Manager (GM) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel, by accomplishing performance objectives focused on business revenues, guest and associate satisfaction, and effectiveness and efficiencies.
Work directly with the hotel's Management Team to manage all activities of the property including employees, maintenance, sales, and profit/loss controls.
Role includes goal setting, recruiting, developing, and retaining of associates, labor expense control, control of general expenses and resolving guest related issues in accordance with the company goals.
The GM will coordinate, direct and manage the hotel operation to achieve maximum profitability, ensure guest satisfaction, protect the financial assets of the business and maintain the building.
The GM will direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, associate satisfaction, sales/marketing, property appearance, and profit/financial control).
The GM will oversee HR matters including interviewing, hiring, training, assigning work, coaching/counseling and performance management.
Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establishes and maintains preventative maintenance programs to protect the physical assets of the hotel.
The ideal candidate for this position
- Bachelor's degree in Hotel Administration, Business Administration or related field highly preferred.
- 3 years' experience as a General Manager required.
- Hyatt Brand experience highly preferred.
- Experience with Microsoft Office strongly preferred.
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
- Problem solving, reasoning, motivating, organizational and training abilities are used often.
- Will be required to work some nights, weekends, and/or holidays.
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.