What are the responsibilities and job description for the Customer Service Phone Agent – No Late Nights or Weekends! – Hybrid Role position at Hyatt?
Organization- Shared Services Center - Moore
Summary
Join Hyatt Hotels Corporation – Where Care Meets Opportunity
We’re excited that you’re considering a career with Hyatt Hotels Corporation, a company where high expectations are not only met—they’re exceeded. Our guests choose Hyatt because of our caring and attentive associates, who deliver efficient service and create meaningful experiences every day.
At Hyatt, we believe in empowering our people from day one. We provide the tools, support, and opportunities needed to make a real impact. Our associates enjoy a wide range of benefits, including: Health and welfare programs, Retirement savings plan, Educational assistance, Employee stock purchase program, 12 free room nights for full-time associates after 90 days, Wellness reimbursement and Community involvement opportunities.
Located in Moore, Oklahoma, the Hyatt Shared Service Center supports over 200 Hyatt hotels across North and Latin America with accounting and customer service functions. Our team thrives in a performance-driven environment that offers career growth, job enrichment, and a supportive culture.
This position begins on-site and transitions to a hybrid schedule after 90 days of service. You’ll work remotely on Mondays and Fridays, and in-office on Tuesdays, Wednesdays and Thursdays. To work remotely, you must meet our IT requirements, including:
This is an incredible opportunity to grow within a company recognized on Fortune’s “100 Best Companies to Work For®” list for eight consecutive years.
Responsibilities:
What You’ll Enjoy:
Qualifications
Summary
Join Hyatt Hotels Corporation – Where Care Meets Opportunity
We’re excited that you’re considering a career with Hyatt Hotels Corporation, a company where high expectations are not only met—they’re exceeded. Our guests choose Hyatt because of our caring and attentive associates, who deliver efficient service and create meaningful experiences every day.
At Hyatt, we believe in empowering our people from day one. We provide the tools, support, and opportunities needed to make a real impact. Our associates enjoy a wide range of benefits, including: Health and welfare programs, Retirement savings plan, Educational assistance, Employee stock purchase program, 12 free room nights for full-time associates after 90 days, Wellness reimbursement and Community involvement opportunities.
Located in Moore, Oklahoma, the Hyatt Shared Service Center supports over 200 Hyatt hotels across North and Latin America with accounting and customer service functions. Our team thrives in a performance-driven environment that offers career growth, job enrichment, and a supportive culture.
This position begins on-site and transitions to a hybrid schedule after 90 days of service. You’ll work remotely on Mondays and Fridays, and in-office on Tuesdays, Wednesdays and Thursdays. To work remotely, you must meet our IT requirements, including:
- High-speed internet (DSL, Cable, or Fiber-Optic only)
- Cellular-based services are not permitted
- Certification of service may be requested
This is an incredible opportunity to grow within a company recognized on Fortune’s “100 Best Companies to Work For®” list for eight consecutive years.
Responsibilities:
- Respond to phone calls, emails, and additional guest inquiries
- Conduct in-depth research to resolve guest concerns
- High school diploma or equivalent
- 1 year of customer service experience
- Ability to thrive in a fast-paced environment
- Proven track record of meeting or exceeding performance goals
- Strong multitasking skills with proficiency in multiple PC applications
What You’ll Enjoy:
- Up to 16 days of paid time off in your first year, plus paid holidays
- Full healthcare benefits after 30 days
- Growth and Advancement opportunities as early as six months
- Free and discounted room nights, including Friends and Family discounts, at Hyatt locations worldwide
- Casual dress and a fun, inclusive work environment
- PerkSpot discounts at top retailers (Apple, AT&T, Verizon, and more)
- Paid parental leave and adoption assistance
- Tuition reimbursement
- Free access to Headspace for wellness and meditation
- Paid time for volunteer and community engagement
Qualifications
- A true desire to satisfy the needs of others in a fast-paced environment.
- Refined verbal and written communication skills.
- Proficient knowledge of computer applications
Salary : $18