What are the responsibilities and job description for the Cocktail Server - La Société position at Hyatt?
What You Will Be Doing
- Complete opening/closing checklist according to standards.
- Welcome guests, take their drink orders relay order to bartender, process order, deliver order to guest and receive payment for order.
- Have knowledge of which garnishes go in each drink.
- Process credit card and room charges.
- Clear and clean tables when guests leave, return glasses to be washed.
- Keep lounge area clean and free from debris at all times.
- Follow all cash handling policies, and prepare closing report for night audit.
- Perform all side work duties according to the schedule.
- Full knowledge of state liquor laws.
- Be familiar with the computer system.
- Help the bartender prepare drinks when needed.
- Assist bartender with hors d’oeuvres tables for cocktail hour in set up and breakdown.
- Ensure overall guest satisfaction.
- High school diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be of legal age to serve alcoholic beverages, according to local state laws.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.