What are the responsibilities and job description for the Assistant Front Office Manager / Hotel Guest Services position at Hyatt?
Job Summary
Responsible for the supervision of all aspects of the Front Desk functions, in accordance with hotel standards. Directs implements and maintains a service and management philosophy which serves as a guide to respective staff.
Minimum Requirements
Education
High school diploma or equivalent required.
Associate or bachelor’s degree preferred.
Experience
1–2 years of supervisory experience in hospitality or front office preferred.
Previous Hotel Experience Required.
Skills and Knowledge
Strong leadership and team-building abilities.
Excellent customer service and communication skills.
Strong organizational and multitasking capabilities.
Ability to problem-solve and make sound decisions independently.
Proficiency with Property Management Systems (PMS) and Microsoft Office.
Job Duties
Assist in supervising daily Front Office operations, ensuring smooth check-in/out and overall guest flow.
Provide coaching, feedback, and ongoing support to Guest Service Agents to maintain service quality.
Resolve guest concerns promptly and professionally, escalating as needed.
Assist with scheduling, training, and performance management for front-of-house team members.
Ensure adherence to company policies, service standards, and safety/security procedures.
*** Please apply directly at www.hrihospitality.com/careers ***
Hyatt Place/Hyatt House Tampa Downtown offers competitive benefits for its full-time talent, including medical, dental, life insurance, 401(K), paid time off, discounted hotel stays and more. Pre-employment background screening is required as a condition of employment.
EOE/M/F/Vet/Disabled
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
Responsible for the supervision of all aspects of the Front Desk functions, in accordance with hotel standards. Directs implements and maintains a service and management philosophy which serves as a guide to respective staff.
Minimum Requirements
Education
High school diploma or equivalent required.
Associate or bachelor’s degree preferred.
Experience
1–2 years of supervisory experience in hospitality or front office preferred.
Previous Hotel Experience Required.
Skills and Knowledge
Strong leadership and team-building abilities.
Excellent customer service and communication skills.
Strong organizational and multitasking capabilities.
Ability to problem-solve and make sound decisions independently.
Proficiency with Property Management Systems (PMS) and Microsoft Office.
Job Duties
Assist in supervising daily Front Office operations, ensuring smooth check-in/out and overall guest flow.
Provide coaching, feedback, and ongoing support to Guest Service Agents to maintain service quality.
Resolve guest concerns promptly and professionally, escalating as needed.
Assist with scheduling, training, and performance management for front-of-house team members.
Ensure adherence to company policies, service standards, and safety/security procedures.
*** Please apply directly at www.hrihospitality.com/careers ***
Hyatt Place/Hyatt House Tampa Downtown offers competitive benefits for its full-time talent, including medical, dental, life insurance, 401(K), paid time off, discounted hotel stays and more. Pre-employment background screening is required as a condition of employment.
EOE/M/F/Vet/Disabled
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.