What are the responsibilities and job description for the Front Desk Agent position at Hyatt Vacation Ownership?
Hourly Rate: $25.00
Targeted Application Deadline: 06/22/2026
Are you looking for a place where meaningful moments are made together?
At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Where Great Benefits Lead To a Life Fulfilled.
As a Guest Services Agent, a typical day will include:
Are you looking for a place where meaningful moments are made together?
At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.
To Become a Guest Services Agent At HVC
Targeted Application Deadline: 06/22/2026
Are you looking for a place where meaningful moments are made together?
At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Where Great Benefits Lead To a Life Fulfilled.
- Competitive Pay
- Medical/Dental/Vision/401K opportunities
- Travel discounts
- Credit Union Membership
- Tuition Reimbursement
- Professional Counseling & Family Support
- Growth and Development Opportunities
- *Benefit Eligibility will vary by position
As a Guest Services Agent, a typical day will include:
- Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
- Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
- Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
- Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
- Answers telephone calls and routes calls to the proper department as applicable.
- May be asked to assist with bellman and runner duties depending on facility or location.
- Welcome and greet guests and anticipate and address their needs.
- Interact with colleagues and guests professionally and promptly.
- Contribute to team goals.
- Always follow company policies and safety procedures.
- Available to work various shifts, holidays, and both weekend days.
- Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
- Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
- Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
- Specific job duties may differ by property, size of team, or facility.
Are you looking for a place where meaningful moments are made together?
At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.
To Become a Guest Services Agent At HVC
- Available to work various shifts, holidays, and both weekend days.
- Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
- Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
- Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
- Specific job duties may differ by property, size of team, or facility.
- Medical/Dental/Vision Insurance (HSA & FSA available)
- Paid Time Off
- Paid Sick Leave per Colorado law
- Paid Holidays/Paid Floating Personal Days
- 401(k) Retirement Savings Plan
- Employee Stock Purchase Plan
- Group Life/Disability Insurance
- Tuition Reimbursement
- Employee Assistance Program
- Travel Discounts, including a family and friends’ rate
Salary : $25