Front Desk Agent, Montaneros

Company Overview:

At CoralTree, we serve from the heart – always and in all ways. Our commitment extends to our owners, team members, and guests, as we strive to make a meaningful difference in every interaction. We believe that genuine connection is what people value most, so we prioritize bringing humanity into everything we do.

Performance | Integrity | Relationships | Empowerment | Innovation | Balanced Life

Our team members are the soul of CoralTree, embodying these values every day. Together, we reimagine the guest experience, drive creativity, and create signature moments that leave a lasting impact. Join us in making a difference!

Job Summary:

As a Front Desk Agent at Montaneros Vail, you will play an integral role in creating distinct and authentic experiences for our guests and owners. You will warmly and enthusiastically greet arriving guests, assisting them with check-in and check-out processes to ensure they feel comfortable and welcome. Additionally, you will provide information about hotel services and amenities, promoting the unique offerings of our property, located in the heart of Lionshead Village.

Responsibilities:

• Welcome guests and owners with enthusiasm and warmth, anticipating their needs and assisting with check-in and check-out processes.
• Respond promptly to any inquiries, maintaining a personal and welcoming spirit, regardless of the time of day or workload.
• Create memorable experiences through a warm personality and the ability to relate to both guests and team members.
• Take the initiative to resolve guest and owner complaints, fostering loyalty and satisfaction.
• Share personal passions and knowledge of hotel services and amenities to help guests feel at home.
• Collaborate with team members to communicate guest feedback and needs to staff and management.
• Manage multiple tasks efficiently in a fast-paced environment while ensuring accuracy and attention to detail.

Physical Requirements:

• Ability to Lift and Carry Boxes: As part of the job, agents will need to be able to lift and carry packages, boxes, and other items as necessary. These tasks are essential to maintaining the smooth flow of operations and are not considered physically demanding but are important for the role.

Additional Expectations:

• Communication: If any tasks or responsibilities are unclear, we encourage open communication. If you encounter any difficulties or need assistance with the tasks mentioned, please bring it to our attention. We are committed to providing support to ensure a positive work experience.

Qualifications:

• Flexibility: Willingness to adapt to a demanding schedule, with varying workdays and hours.
• Experience: Previous experience in providing service to others and assisting in creating authentic travel experiences is preferred.
• People Person: A passion for serving others and creating exceptional guest experiences is essential.
• Communication Skills: Strong verbal and written English communication abilities, including legible and grammatically correct writing.
• Multi-tasking Ability: Capable of handling multiple tasks while ensuring accuracy and detail-oriented service.

Wage Information:

The hourly wage range for this position is $21.00 - $22.00. Actual pay will be commensurate with experience.

Benefits:

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Room discounts for all team members, as well as for their friends and family immediately upon hire.
• Free on-site parking in Lionshead Village, or opt for a free bus pass.
• Employee Assistance Program
• Pet Insurance
• Ski pass or wellness reimbursement.
• Multiple health insurance options to chose from, dental and vision insurance.
• Flexible spending accounts
• 401k retirement savings plan with a company match
• Life insurance and disability

If you are a "people person" who loves serving others and creating exceptional guest experiences, we encourage you to apply!

This job posting will close on 10/31/2025 unless filled prior to that date.