What are the responsibilities and job description for the Seasonal Concierge position at Hyatt Regency?
Organization- Hyatt Regency Lake Tahoe Resort, Spa and Casino
Summary
At Hyatt Regency Lake Tahoe, we believe our guests choose us because of our caring and attentive colleagues who consistently go above and beyond to deliver memorable experiences. As a Seasonal Concierge, you’ll be a key part of that promise—offering personalized service, meaningful recommendations, and local expertise to elevate each guest’s stay.
We anticipate this position starting around May 18th.
This role is perfect for individuals who are passionate about hospitality, love engaging with people, and enjoy sharing their knowledge of the area’s best attractions, dining, and entertainment.
Key Responsibilities:
Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing
Equal Opportunity Employment
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Summary
At Hyatt Regency Lake Tahoe, we believe our guests choose us because of our caring and attentive colleagues who consistently go above and beyond to deliver memorable experiences. As a Seasonal Concierge, you’ll be a key part of that promise—offering personalized service, meaningful recommendations, and local expertise to elevate each guest’s stay.
We anticipate this position starting around May 18th.
This role is perfect for individuals who are passionate about hospitality, love engaging with people, and enjoy sharing their knowledge of the area’s best attractions, dining, and entertainment.
Key Responsibilities:
- Provide knowledgeable, tailored recommendations and assist with dining, activity, and transportation reservations
- Greet and engage guests with professionalism, warmth, and attention to detail
- Offer directions, hotel information, and personalized suggestions for a variety of guest needs
- Leverage strong knowledge of Lake Tahoe and the surrounding area—including restaurants, outdoor activities, events, and entertainment—to enhance the guest experience
- Support special requests and help create custom experiences that exceed expectations
- Maintain familiarity with resort amenities, local events, and regional points of interest
- Collaborate with front office and other departments to ensure seamless service
- Maintain a polished and professional presence in the lobby and concierge area
- A true desire to provide exceptional service in a fast-paced, guest-focused environment
- Strong knowledge of the Lake Tahoe area, including seasonal activities, restaurants, and local points of interest
- Ability to engage in friendly, confident, and refined communication
- Strong organizational and multitasking abilities
- Proficiency in basic computer systems (e.g., hotel software, reservation systems, internet research)
- Ability to stand for long periods and work a flexible schedule including evenings, weekends, and holidays
- Prior concierge, guest services, or hospitality experience preferred but not required
- Discounted hotel night stays and Friends & Family room rates at Hyatt hotels worldwide
- Free colleague meals during shifts
- Team celebrations and engagement events throughout the season
- Potential for continued employment after the season
Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing
Equal Opportunity Employment
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.