Reservations Supervisor

Organization- Hyatt Regency Jacksonville

Summary

This position will lead the reservations process at the hotel. Responsibilities will include: monitoring/maintaining group reservations and rooming lists, involvement with hotel inventory, assisting with reservation related training, and attending hotel reservation related meetings.

Responsibilities may include, but are not limited to:

• Working with other Rooms Departments, checking room and room-type availability, to maximize room sales, yield and average room rate through upselling and other inventory and rate management initiatives.
• Overseeing and assisting with the processing of individual and group reservations, rooming lists, and other reservations.
• Ensuring accuracy of airline manifests, including loading, routing, cancellations, and reporting.
• Working closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Monitoring and following up on group blocks and groups with no rooming lists.
• Supervise, train, and develop agents.
• Preparing and communicating a weekly report detailing pick-ups from groups.
  
  

Company benefits include, but are not limited to:

• 401(k) and company match
• Health, Dental, and Vision benefits options
• Paid Maternity / Paternity leave
• Free & Discounted Room Rates
• Complimentary Lunch
• Global Career Opportunities
  
  

Qualifications

• Must be proficient in general computer knowledge
• Refined verbal and written communication skills
• Excellent multi-tasking and organizational skills
• Excellent time-management skills
• Excellent customer service and interface skills
• Previous group reservations experience preferred
• Knowledge of Hyatt's reservation systema dn procedures preferred