Reservations Coordinator ($27.50/hour)

Organization- Hyatt Regency Irvine

Summary

The Reservations Coordinator at Hyatt Regency Irvine supports both transient and group reservations with a high level of detail, ownership, and interdepartmental collaboration. This role requires strong system knowledge, excellent communication skills, and a mindset geared toward operational accuracy and guest satisfaction. Ideal candidates will balance technical execution with proactive coordination across Revenue, Sales, and Operations teams.

What You Will Love About Us

• Full-time benefit eligibility after 30 days
• Discount hotel stays for colleagues, friends and family
• Tuition reimbursement
• Uniform provided and laundry is taken care of in house
• Complimentary parking in
• Complimentary meals during work hours
• Hyatt Perks which includes thousands of national and local partners for various discounts.
  
  

Wellbeing

“Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose”

• Health, Dental, Vision Insurance eligibility after 30 days of employment
• 401(k) Retirement plan & Hyatt stock purchase plan.
  
  

Development

“Careers at Hyatt don’t have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based a colleague’s individual circumstances and take the form of a career lattice.”

• Learn and Grow: We are committed to the growth of our colleagues and provide a community where diverse individuals explore new ways of thinking and expanding capabilities
• A wide range of development tools through the Hyatt Learning platform for all colleagues
• Ability to cross-train and work within multiple positions that provide the opportunity to grow skills and value as a colleague
• With over 700 Hyatt Hotels and Resorts in the United States, opportunities for internal promotion are abundant.
  
  

Hyatt’s benefit package is designed to care for the wellbeing of you and your family, while providing options that fit your healthcare needs and budget. Hyatt offers health insurance cover (medical, dental, vision, life insurance, disability coverage, etc.), an opportunity to participate in the 401(k) plan that provides a matching contribution. As a valued member of the team at the Hyatt Regency Irvine, you also have the privilege of complimentary parking, 20% discount at hotel Food & Beverage establishments, Employee Meal privileges in our Colleague Dining Area, employee stock purchase plan options, eligible for paid time off/holiday pay/sick days, tuition reimbursement, college savings plan and colleague discount room availability program. As a Hyatt colleague, you have access to a number of discounts.

Responsibilities

• Process and manage daily reservations activity across transient and group bookings in Opera and Reserve
• Run and audit key reports (e.g., no-shows, cancellations, deposits, STEX, multi-room reservations, OTA discrepancies)
• Block room types and suites for special requests, ADA needs, and package fulfillment with precision
• Monitor rate codes, room type balancing, and inventory accuracy across 30–90 day horizon
• Collaborate with Sales/Event teams to process group rooming lists, block adjustments, and group cut-offs
• Coordinate pre-arrival setups including routing, billing, deposits, and special alerts (e.g., comps, VIP, LGLO)
• Respond to pre-arrival guest inquiries and ensure resolution of failed or missing reservations via OTA extranets
• Send pickup reports, process turnovers, and track earned comps and commission structures for group blocks
• Support daily reconciliation of deposits and manage cancellation charges within policy windows
• Communicate with clarity and follow-up on cross-functional requests to minimize guest and operational risk
  
  

Qualifications

Qualifications

1

year of hotel experience required; reservations and/or front office preferred

• Strong knowledge of Opera PMS and Reserve preferred
• Proficiency in Microsoft Office (especially Excel); ability to run and interpret hotel system reports
• Familiarity with OTA extranets (Expedia, Booking.com) and understanding of deposit/cancellation policies
• Exceptional attention to detail and time management; able to multi-task and prioritize under pressure
• Strong written and verbal communication skills; able to coordinate effectively with internal departments
• Ownership mindset with a proactive, systems-aware approach to guest and group servicing
• Experience handling group rooming lists, suite blocking, and group billing setup is a strong plus