What are the responsibilities and job description for the Front Office Supervisor position at Hyatt Regency?
Company Description Hyatt Regency is a global hospitality brand with more than 150 hotels in over 30 countries, welcoming convention attendees, business travelers, and leisure guests. The brand focuses on creating seamless connections and memorable stays through attentive, enthusiastic service. Team members are supported in delivering high-quality guest experiences where no detail goes unnoticed. Hyatt Regency properties are located in urban, suburban, airport, convention, and vacation destinations, offering diverse opportunities for career growth in a dynamic environment.
Role Description The Front Office Supervisor is a full-time, on-site role based at the Hyatt Regency in Greenville, SC. This role oversees daily front office operations, including check-in and check-out processes, guest inquiries, and lobby presence to ensure a smooth and welcoming experience. The Front Office Supervisor coordinates receptionist duties, manages reservations, and supports the front office team in delivering consistent, high-quality customer service. Responsibilities include monitoring staffing levels, providing coaching and feedback, resolving guest issues, and ensuring adherence to brand standards and hotel policies. The individual in this role collaborates closely with other departments such as housekeeping and sales to support overall hotel operations and guest satisfaction.
Qualifications
Role Description The Front Office Supervisor is a full-time, on-site role based at the Hyatt Regency in Greenville, SC. This role oversees daily front office operations, including check-in and check-out processes, guest inquiries, and lobby presence to ensure a smooth and welcoming experience. The Front Office Supervisor coordinates receptionist duties, manages reservations, and supports the front office team in delivering consistent, high-quality customer service. Responsibilities include monitoring staffing levels, providing coaching and feedback, resolving guest issues, and ensuring adherence to brand standards and hotel policies. The individual in this role collaborates closely with other departments such as housekeeping and sales to support overall hotel operations and guest satisfaction.
Qualifications
- Candidates should possess strong supervisory skills, including team leadership, training, and performance monitoring.
- Candidates should possess receptionist duties capabilities, including front desk operations, check-in/check-out procedures, and handling guest inquiries.
- Candidates should possess customer service skills, focusing on guest satisfaction, conflict resolution, and professional, courteous interactions.
- Candidates should possess reservations skills, including managing bookings, room assignments, and coordinating special requests.
- Candidates should possess communication skills, including clear verbal and written communication and effective interaction with guests and team members.
- Previous front office or hotel operations experience, preferably in a supervisory capacity, is highly beneficial.
- Knowledge of hotel property management systems and basic computer proficiency is preferred.
- Ability to work flexible schedules, including evenings, weekends, and holidays as needed.
- High school diploma or equivalent required; hospitality or business-related education is an advantage.