What are the responsibilities and job description for the Front Office Supervisor position at Hyatt Regency?
Organization- Hyatt Regency DFW Airport
Summary
Hyatt Regency DFW
On‑Property Role | Located at DFW Airport, adjacent to Terminal C
Join our Rooms team at the Hyatt Regency DFW, featuring 811 guestrooms and 92,000 sq. ft. of meeting and event space. As part of the Global Hyatt Hotels Managed portfolio, we deliver exceptional hospitality in one of the busiest travel environments in the world.
We are seeking a Front Desk Night Auditor / Front Office Supervisor with strong leadership abilities, a passion for service, and the desire to grow a meaningful career in hospitality.
About The Role
Front Office Supervisors support the daily operations of the Front Desk, leading a team of guest service agents who represent the heart of the guest experience. This highly visible position oversees the registration and checkout process, ensures accurate financial balancing during night audit shifts, and provides warm, attentive service to travelers from around the world.
Supervisors also assist senior leadership with training, scheduling, coaching, interviewing, and other basic management responsibilities.
Weekend Availability Is Required.
What You’ll Do
What You Bring
Care connects us. At Hyatt, hospitality is more than a job — it’s a career built around people who care. When you join our team, you’ll be part of a global community committed to making travel more human.
We offer an exceptional benefits package, including:
Benefits & Perks
Summary
Hyatt Regency DFW
On‑Property Role | Located at DFW Airport, adjacent to Terminal C
Join our Rooms team at the Hyatt Regency DFW, featuring 811 guestrooms and 92,000 sq. ft. of meeting and event space. As part of the Global Hyatt Hotels Managed portfolio, we deliver exceptional hospitality in one of the busiest travel environments in the world.
We are seeking a Front Desk Night Auditor / Front Office Supervisor with strong leadership abilities, a passion for service, and the desire to grow a meaningful career in hospitality.
About The Role
Front Office Supervisors support the daily operations of the Front Desk, leading a team of guest service agents who represent the heart of the guest experience. This highly visible position oversees the registration and checkout process, ensures accurate financial balancing during night audit shifts, and provides warm, attentive service to travelers from around the world.
Supervisors also assist senior leadership with training, scheduling, coaching, interviewing, and other basic management responsibilities.
Weekend Availability Is Required.
What You’ll Do
- Lead, support, and coach Front Desk and Night Audit team members
- Oversee guest check-in/check-out processes with efficiency and hospitality
- Maintain accurate nightly audit reports, financial balancing, and system reconciliation
- Ensure team compliance with operational procedures and brand standards
- Communicate hotel services, amenities, and promotions to guests
- Respond professionally to guest inquiries, concerns, and special requests
- Assist with scheduling, training, and onboarding of new colleagues
- Support payroll processes and daily administrative tasks
- Maintain a welcoming lobby and front desk environment
What You Bring
- A genuine desire to care for others in a fast‑paced setting
- Strong verbal and written communication skills
- Ability to stand for extended periods
- Previous Front Office or hotel operations experience
- A commitment to teamwork, service excellence, and Hyatt’s care-driven culture
Care connects us. At Hyatt, hospitality is more than a job — it’s a career built around people who care. When you join our team, you’ll be part of a global community committed to making travel more human.
We offer an exceptional benefits package, including:
Benefits & Perks
- Complimentary hotel room nights Friends & Family discounts
- Medical, Dental, Vision, and Prescription coverage (Full‑Time; eligibility after 30 days)
- 401(k) with company match
- 7 paid holidays generous Paid Time Off
- Paid Family Bonding Leave & Adoption Assistance
- Discounts with partners such as Apple, AT&T, Verizon, Headspace, and more
- Tuition Assistance
- On-site parking
- Complimentary meal during each shift
- Additional perks designed to support your well-being and career growth