What are the responsibilities and job description for the Front Office Supervisor position at Hyatt Regency?
Organization- Hyatt Regency Aruba Resort, Spa and Casino
Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences.
The Front Office Supervisor's responsibilities include overseeing the front office staff, cash control for agents, staffing and guest service. Duties also include training, staff development, scheduling and payroll.
Front Office Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities.
Front Office Supervisors lead the agents who are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives the opportunity for casual conversation and has a direct impact on creating the guest experience.
Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.
We care.
Care defines us at Hyatt. We see it in the way we treat each other and our guests. It's our superpower.
We channel this strength into our vision for evolving the future of hospitality.
We create a culture of warmth, empathy and respect.
We build connections, celebrate success and create inclusive environments, together.
This is not you typical career opportunity. This is the Hyatt Touch.
Click here to spend a ‘day in the life’ of a hospitality professional at a full-service hotel via our virtual reality experience.
Qualifications
Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences.
The Front Office Supervisor's responsibilities include overseeing the front office staff, cash control for agents, staffing and guest service. Duties also include training, staff development, scheduling and payroll.
Front Office Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities.
Front Office Supervisors lead the agents who are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives the opportunity for casual conversation and has a direct impact on creating the guest experience.
Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.
We care.
Care defines us at Hyatt. We see it in the way we treat each other and our guests. It's our superpower.
We channel this strength into our vision for evolving the future of hospitality.
We create a culture of warmth, empathy and respect.
We build connections, celebrate success and create inclusive environments, together.
This is not you typical career opportunity. This is the Hyatt Touch.
Click here to spend a ‘day in the life’ of a hospitality professional at a full-service hotel via our virtual reality experience.
Qualifications
- A true desire to satisfy the needs of others in a fast-paced environment.
- Refined verbal and written communication skills.
- Able to work under pressure.
- Customer service oriented.
- Team player.
- Ability to work a flexible schedule.
- Ability to stand for long periods of time.
- Experience and a thorough understanding of Front Office operations.
- A minimum of two years of previous front office supervisory experience is preferred.