What are the responsibilities and job description for the Front Office | Host ($29.70/hour) position at Hyatt Regency?
Organization- Hyatt Regency Seattle
Summary
Join us for an incredible opportunity to be a part of our Front Office Team as a Front Office Host at the Hyatt Regency Seattle!
Front Office Hosts are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Host and have a wonderful opportunity to make a lasting impression for our guests!
As a Great Place to Work in the U.S. for twelve years running, it's an award-winning culture where you can bring your whole self to work every day, coupled with benefits that empower you to defy expectations and seek excellence.
The Overnight Host/Night Auditor is responsible for the preparation of all night audit procedures and reports. They will balance the day’s work, identify and correct errors and complete detailed work accurately. As an Overnight Front Office Host as well, this person will greet guests, handle check-ins, checkouts and guest requests on the third shift in a friendly, attentive, courteous and efficient manner. Our Night Auditor must be able to work productively and effectively in a self-managed environment as well as performing other duties as assigned.
The hourly rate range for this position ranges from $29.70/hour to $31.31/hour. The starting rate for this position is $29.70/hour. This position also has an established rate for colleagues who have remained in this position with Hyatt for four years or more, which is $30.29/hour. For those colleagues identified as a “Lead” in this position, the hourly rate is increased to $30.70/hour. In the event a colleague is performing as a “Lead” with four years or more of Hyatt experience as a “Lead” in this role, the position offers $31.31/hour.
As an hourly colleague of the Front Desk, this position is eligible to participate in applicable upsell incentive programs. The colleague must be the responsible party for assisting the guest with the upgrade at the Front Desk.
As a colleague, we have you covered with awesome benefits and perks!
Benefits
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or caste.
Qualifications
Summary
Join us for an incredible opportunity to be a part of our Front Office Team as a Front Office Host at the Hyatt Regency Seattle!
Front Office Hosts are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Host and have a wonderful opportunity to make a lasting impression for our guests!
As a Great Place to Work in the U.S. for twelve years running, it's an award-winning culture where you can bring your whole self to work every day, coupled with benefits that empower you to defy expectations and seek excellence.
The Overnight Host/Night Auditor is responsible for the preparation of all night audit procedures and reports. They will balance the day’s work, identify and correct errors and complete detailed work accurately. As an Overnight Front Office Host as well, this person will greet guests, handle check-ins, checkouts and guest requests on the third shift in a friendly, attentive, courteous and efficient manner. Our Night Auditor must be able to work productively and effectively in a self-managed environment as well as performing other duties as assigned.
The hourly rate range for this position ranges from $29.70/hour to $31.31/hour. The starting rate for this position is $29.70/hour. This position also has an established rate for colleagues who have remained in this position with Hyatt for four years or more, which is $30.29/hour. For those colleagues identified as a “Lead” in this position, the hourly rate is increased to $30.70/hour. In the event a colleague is performing as a “Lead” with four years or more of Hyatt experience as a “Lead” in this role, the position offers $31.31/hour.
As an hourly colleague of the Front Desk, this position is eligible to participate in applicable upsell incentive programs. The colleague must be the responsible party for assisting the guest with the upgrade at the Front Desk.
As a colleague, we have you covered with awesome benefits and perks!
Benefits
- Medical insurance for you and your dependents for less than $115 per month, after 30 days of employment
- Dental Insurance
- Vision Insurance
- 401(k) & Retirement Savings Plan (RSP)
- Basic Life Insurance
- Short Term Disability Insurance
- New Child Leave & Adoption Assistance
- Paid Time Off
- Full-Time Colleagues:
- Vacation Time
- 10 days (80 hours) earned upon completing 1-4 years of service
- 15 days (120 hours) earned upon completing 5-9 years of service
- 20 days (160 hours) earned upon completing 10 years of service
- (2) Floating Holidays per year
- (6) Paid Holidays per year
- Regular Part-Time Colleagues: Pro-rated vacation hours earned on 1-year anniversary based on average weekly hours worked during the previous 12 months of employment
- Compassionate Leave
- Seattle Paid Sick & Safe Time
- Extended Illness Days – unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year
- Employee Assistance Program
- Free Uniforms and Cleaning of your Uniform
- Discounted parking
- Discounted Rooms at any participating Hyatt location starting on your first day of employment
- Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service
- Free colleague meals during shift
- Hyatt Colleague discount program
- Tuition Reimbursement
- ORCA Pass subsidy
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or caste.
Qualifications
- A true desire to satisfy the needs of others
- Must be able to work in an overnight environment
- Open availability – ability to work overnight, weekends and holidays
- Refined verbal and written communication skills
- Great and thorough attention to detail
- Ability to stand long periods of time
- Previous customer service experience preferred
- Candidates must be able to work independently and are resourceful, especially in overnight setting
Salary : $30 - $31