What are the responsibilities and job description for the Front Desk Agent position at Hyatt Regency?
Organization- Hyatt Regency Savannah
Summary
A Host is responsible for greeting guests on arrival and making them feel welcome and comfortable during their stay. A Host’s priority at all times is to engage with guests in a caring and positive manner, using active listening skills to understand the needs and wants of guests – wherever possible, getting to know them and their preferences on a personal level. A Host is a key contact person and resource for guests throughout their stay and should demonstrate creative problem solving. A Host also plays the important role of ensuring that the departure motivates guests to come back to the hotel at the earliest opportunity.
Hosts should possess strong communication skills, be detail oriented, comfortable with technology and confident in basic financial transactions.
Responsibilities include:
Summary
A Host is responsible for greeting guests on arrival and making them feel welcome and comfortable during their stay. A Host’s priority at all times is to engage with guests in a caring and positive manner, using active listening skills to understand the needs and wants of guests – wherever possible, getting to know them and their preferences on a personal level. A Host is a key contact person and resource for guests throughout their stay and should demonstrate creative problem solving. A Host also plays the important role of ensuring that the departure motivates guests to come back to the hotel at the earliest opportunity.
Hosts should possess strong communication skills, be detail oriented, comfortable with technology and confident in basic financial transactions.
Responsibilities include:
- Display empathy and demonstrate listening skills in all interactions
- Manage the registration process to confirm guest information, acknowledge preferences as noted, provide guest with room keys and offer luggage assistance
- Tailor interactions based on guests’ needs and available data
- Understand and be familiar with hotel room inventory to manage and allocate based on availability and guest preferences
- Provide appropriate recognition to members of Hyatt’s loyalty program
- Respond accurately to inquiries and offer knowledge of the hotel features/general information
- Approach guest issues with compassion and recover service as appropriate
- General cashiering skills
- Work collaboratively and effectively with other hotel departments
- Medical/Dental/Prescription/Vision Insurance
- Flexible Spending Accounts
- Disability and Life Insurance
- Paid Family Bonding Time
- Adoption Assistance
- $1,000 per year for Educational Assistance
- Complimentary and Discounted Hyatt Hotel Room Nights
- Free Meals in our Colleague Dining Room
- Paid Time Off & Paid Holidays
- 401(k) with Employer Match
- Support for Your Personal Wellbeing (Complimentary Headspace Subscription, Employee Assistance Program, and more)
- The ideal candidate will have previous customer service experience and professional presentation in line with the Hyatt Regency brand
- Excellent interpersonal, organizational and communication skills
- Basic computer systems knowledge
- Ability to stand for long periods of time
- Fulfill a flexible schedule to include mornings, nights, weekends and holidays
- Must be able to support Hyatt's purpose by identifying opportunities to display authentic human care to guests and colleagues so they can be their best
Salary : $1,000